Canon MPC600F/400 manual Faxing Problems, Sending Problems, You cannot send a fax

Page 61

Faxing Problems

■Sending Problems

❚You cannot send a fax.

The machine may not be set for the type of telephone line in use (pulse/tone).

• Make sure the machine is set for the correct telephone line type. (→ p. 2-6)

The document may not have been loaded.

•Remove the document, stack it if necessary, and place it on the platen glass or load it into the ADF correctly. (→ Reference Guide)

•Make sure the feeder cover is closed.

The one-touch speed dialling button or coded speed dialling code you entered may not be registered for the feature you want to use.

•Check the one-touch speed dialling button or coded speed dialling code and make sure it is registered correctly. (→ Chapter 3)

You dialled or have been provided with an incorrect number.

• Dial the number again, or check that you have the correct number.

The other party’s fax machine may be out of paper.

• Call the other party and ask them to make sure paper is loaded in their fax machine.

You may have sent a document in colour to a fax machine that does not support colour faxing.

•If you attempt to send a colour document to a fax machine that does not support colour faxing, the document

will not be sent and the LCD will display TRY AGAIN IN B&W. Try sending again in black & white. Alternatively, you can enable the COLOUR DIRECT TX setting (→ p. 9-6) that converts colour faxes to black & white if the other party’s fax machine does not support colour faxing, thus enabling you to send colour documents to any fax machine without an error occurring.

There may be other documents being sent from memory.

• Allow time for those documents to finish sending.

An error may have occurred during sending.

• Print an ACTIVITY REPORT and check for an error. (→ p. 7-2)

The telephone line may not be working properly.

•Make sure there is a dial tone when you press Hook or when you lift the handset of the telephone connected to the machine. If there is no dial tone, contact your local telephone company.

The receiving fax machine may not be a G3 fax machine.

• Make sure the receiving fax machine is compatible with the machine (which is a G3 fax machine).

❚Faxes sent from the machine are spotted or dirty.

The receiving fax machine may not be working properly.

•Check the machine by making a copy (→ Reference Guide). If the copy is clear, the problem may be in the receiving fax machine. If the copy is spotted or dirty, clean the scanner components. (→ Reference Guide)

The document may not have been loaded.

•Remove the document, stack it if necessary, and place it on the platen glass or load it into the ADF correctly. (→ Reference Guide)

8

Troubleshooting

8-3

Page 60 Page 62
Image 61
Page 60 Page 62
Contents SmartBase MPC600F/400 Page Copyright Using Your DocumentationControlling the machine from your PC Trademarks Contents Summary of Settings Type Conventions Used in This Guide Page Customer Support IntroductionOperation Panel Redial/Pause Coded Dial Hook Standby DisplayMethod 1 Using the Operation Panel Guidelines for entering Numbers, Letters, and SymbolsMethod 2 Using the MultiPASS Suite Software Registering InformationContinue entering other numbers using the numeric buttons Continue entering other letters using the numeric buttonsCorrecting a Mistake To Delete the Last Letter/NumberRegistering Sender Information What is Sender Information?Entering the Date and Time Press OK Press Stop/Reset to return to standby modeRegistering Your Fax/Telephone Number and Name Press Menu Use orHold to delete the previous entry and re-enter If you are unsure how to enter characters, → pMachine prints the USER’S Data List Dialling Through a Switchboard Setting the Telephone Line TypePress Menu Use or to select FAX Settings If you selected Prefix in step If you selected Hooking or Earth Connection in stepPage Speed Dialling What is Speed Dialling?Speed Dialling Methods Registering Numbers for One-Touch Speed Dialling One-Touch Speed DiallingUse the numeric buttons to enter the name that goes with Number max characters, including spacesTo Change a One-Touch Speed Dialling Entry Changing/Deleting a One-Touch Speed Dialling EntryRegistering Numbers for Coded Speed Dialling Coded Speed DiallingTo Delete a One-Touch Speed Dialling Entry You want to register max digits, including spaces Changing/Deleting a Coded Speed Dialling EntryPauses Use the numeric buttons to enter the fax/telephone numberTo Delete a Coded Speed Dialling Entry To Change a Coded Speed Dialling EntryCreating Groups Group DiallingTo register a group under a one-touch speed dialling button To register a group under a coded speed dialling codePress Coded Dial, then use the numeric buttons to enter To enter a destination registered for coded speed diallingPrinting Speed Dialling Lists Speed Dialling ListsTo select the list you want to print You can select from the followingSamples of the lists are shown below Touch SPD Dial ListSetting Colour or Black & White Transmission Adjusting the Quality of Your FaxesSending Faxes Preparing to Send a FaxSetting the Scanning Contrast Setting the Scanning ResolutionUse or to select the resolution When the Fax Number is Registered in the Machine When the Fax Number is Not Registered in the MachineWhen You Dial from Your PC Dialling MethodsCoded Speed Dialling One-Touch Speed DiallingPC Dialling Group DiallingMemory Sending Sending MethodsDial the other party’s fax number Press Start to begin scanning for sendingPress Start to begin scanning Press Fax to set Fax ModePress OK to send Press Hook Manual Sending Via the HandsetYou can also lift the handset instead of pressing Hook Machine begins sending the documentCancelling Memory Sending Cancelling SendingCancelling Manual Sending Via the Handset While a document is scanningCancelling Manual Redialling Redialling When the Line is BusyCancelling Automatic Redialling Manual RediallingSending a Document to More Than One Destination Sequential BroadcastingOne-touch speed dialling Coded speed diallingPage Documents Stored in Memory Delayed SendingPrinting a List of Documents in Memory Press Menu Use or to select Memory Reference Press OK twiceMachine prints the document Printing a Document in MemoryChecking a Document’s Details Deleting a Document from MemoryPress to delete the document Page Receiving Faxes Receive Mode Main Use Operation RequirementsDifferent Ways to Receive a Fax What Happens When FAX/TEL Auto SW is Selected Setting the Options for FAX/TEL Auto SWTo set FAX/TEL Auto SW, → Quick Start Guide Make sure FaxTel is displayed in the LCDMake sure Manual is displayed in the LCD Receiving Faxes ManuallyIf you hear a person’s voice If you hear a slow beep tone or silenceReceiving Faxes to the MultiPASS Suite When Your PC is OffPolling Receiving Cancelling Receiving Receiving Faxes in Memory When a Problem OccursCancelling Polling Receiving Receiving While Performing Other TasksSpecial Dialling Special FeaturesDialling an Overseas Number With Pauses Press Fax to set Fax Mode Press Hook Switching Temporarily to Tone DiallingWhen you have finished, press Hook to disconnect the call Confirming a Dial ToneRestricting Use of Your Machine Dialling Through a SwitchboardEnabling Restriction of Your Machine Continue with the operation you are performingPress Menu Use or to select System Settings Press OK twice Cancelling Restriction of Your MachineFollow this procedure to cancel restriction of your machine If you did not register a password, ignore this stepSummary of Reports and Lists Reports and ListsReport or List Description Details Press Menu Use or to select REPORTS/LISTS Press OK twice Activity ReportSlerexe Company Limited TX Transmission ReportMulti TX/RX Transaction Report RX Reception ReportLCD Messages TroubleshootingCause Action Message Error Code Cause Action Sending Problems Faxing ProblemsYou cannot send a fax Faxes sent from the machine are spotted or dirtyCannot send using Error Correction Mode ECM Receiving ProblemsErrors occur frequently while sending Cannot receive a fax automaticallyCannot receive a document manually Cannot receive using Error Correction Mode ECMPrint quality is poor Faxes do not printErrors occur frequently while receiving Telephone ProblemsYou cannot dial Telephone disconnects while you are talkingIf You Cannot Solve the Problem If a Power Cut OccursPage Accessing the Menus Summary of SettingsUnderstanding the Menu System Following illustrates the menu items in hierarchical orderSettings Menus in FAX ModeName Description Settings NamePrints the Group Dial LIST. → p Prints the Coded Speed Dial LIST. → pPrints the USER’S Data LIST. → p Registers information on One-Touch Speed Dialling. → pEnables/disables the off hook alarm that alerts Enables/disables printing of the sender Information → pSets the volume of the machine sounds Selects the line monitor volume sound during OffPress Redial/Pause When the machine is set to Manual Mode Enables/disables Error Correction Mode ECM During receptionMode after it rings for a specified time Faxing capability. → pIf you selects on above, selects the remote Receiving ID Enables/disables remote receiving. → pPaper loaded in the multi-purpose tray Selects the direction of the reductionPage Facsimile SpecificationsTelephone Page Index Speed See Speed dialling DiallingDocument FaxMemory sending ProblemsMenus See also individual menu names Messages, LCD See also individual messageReceiving See also individual receive modes Timer See Delayed sendingRedialling RegisteringTelephone Timer sending See Delayed sending
Top Page Image Contents