Canon MPC600F/400 manual Receiving Problems, Cannot send using Error Correction Mode ECM

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❚Cannot send using Error Correction Mode (ECM).

The other party’s fax machine may not support ECM.

•If the other party’s fax machine does not support ECM, then the document is sent in normal mode without error checking.

ECM may be disabled.

• Make sure ECM is on. (→ ECM TX, p. 9-5)

❚Errors occur frequently while sending.

The telephone lines may be in poor condition, or you may have a bad connection.

• Lower the transmission speed. (→ TX START SPEED, p. 9-5)

■Receiving Problems

❚Cannot receive a fax automatically.

The machine may not be set to receive automatically.

•For the machine to receive faxes automatically, the receive mode must be set to FAX ONLY MODE, FAX/ TEL AUTO SW, or ANS.MACHINE MODE (→ Chapter 5). If you have set ANS.MACHINE MODE, confirm

that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (→ Quick Start Guide)

The machine’s memory is full.

•Print or delete any documents stored in memory (→ pp. 4-14, 4-15) to free up space in the machine’s memory. Then ask the other party to resend the fax.

An error may have occurred during reception.

•Check the LCD for an error message. (→ p. 8-1)

•Print an ACTIVITY REPORT and check for an error. (→ p. 7-2)

The telephone line may not be connected properly.

• Make sure all line connections are secure. (→ Quick Start Guide)

❚The machine does not switch automatically between telephone and fax reception.

The machine may not be set to switch automatically between telephone and fax reception.

•For the machine to switch automatically, the receive mode must be set to FAX⁄TEL AUTO SW or ANS.MACHINE MODE (→ Chapter 5). If you have set ANS.MACHINE MODE, confirm that an answering

machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (→ Quick Start Guide)

An error may have occurred during reception.

•Check the LCD for an error message. (→ p. 8-1)

•Print an ACTIVITY REPORT and check for an error. (→ p. 7-2)

The sending fax machine cannot send the CNG signal that tells the machine that the incoming signal is a fax.

•Some fax machines cannot send the CNG signal that tells your machine the incoming call is from a fax machine. In such cases, you will have to receive the fax manually. (→ p. 5-4)

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Contents SmartBase MPC600F/400 Page Controlling the machine from your PC Using Your DocumentationCopyright Trademarks Contents Summary of Settings Type Conventions Used in This Guide Page Operation Panel IntroductionCustomer Support Standby Display Redial/Pause Coded Dial HookMethod 2 Using the MultiPASS Suite Software Guidelines for entering Numbers, Letters, and SymbolsMethod 1 Using the Operation Panel Registering InformationCorrecting a Mistake Continue entering other letters using the numeric buttonsContinue entering other numbers using the numeric buttons To Delete the Last Letter/NumberWhat is Sender Information? Registering Sender InformationRegistering Your Fax/Telephone Number and Name Press OK Press Stop/Reset to return to standby modeEntering the Date and Time Press Menu Use orMachine prints the USER’S Data List If you are unsure how to enter characters, → pHold to delete the previous entry and re-enter Press Menu Use or to select FAX Settings Setting the Telephone Line TypeDialling Through a Switchboard If you selected Hooking or Earth Connection in step If you selected Prefix in stepPage Speed Dialling Methods What is Speed Dialling?Speed Dialling Use the numeric buttons to enter the name that goes with One-Touch Speed DiallingRegistering Numbers for One-Touch Speed Dialling Number max characters, including spacesChanging/Deleting a One-Touch Speed Dialling Entry To Change a One-Touch Speed Dialling EntryTo Delete a One-Touch Speed Dialling Entry Coded Speed DiallingRegistering Numbers for Coded Speed Dialling Pauses Changing/Deleting a Coded Speed Dialling EntryYou want to register max digits, including spaces Use the numeric buttons to enter the fax/telephone numberTo Change a Coded Speed Dialling Entry To Delete a Coded Speed Dialling EntryTo register a group under a one-touch speed dialling button Group DiallingCreating Groups To register a group under a coded speed dialling codeTo enter a destination registered for coded speed dialling Press Coded Dial, then use the numeric buttons to enterTo select the list you want to print Speed Dialling ListsPrinting Speed Dialling Lists You can select from the followingTouch SPD Dial List Samples of the lists are shown belowSending Faxes Adjusting the Quality of Your FaxesSetting Colour or Black & White Transmission Preparing to Send a FaxUse or to select the resolution Setting the Scanning ResolutionSetting the Scanning Contrast When You Dial from Your PC When the Fax Number is Not Registered in the MachineWhen the Fax Number is Registered in the Machine Dialling MethodsOne-Touch Speed Dialling Coded Speed DiallingGroup Dialling PC DiallingDial the other party’s fax number Sending MethodsMemory Sending Press Start to begin scanning for sendingPress OK to send Press Fax to set Fax ModePress Start to begin scanning You can also lift the handset instead of pressing Hook Manual Sending Via the HandsetPress Hook Machine begins sending the documentCancelling Manual Sending Via the Handset Cancelling SendingCancelling Memory Sending While a document is scanningCancelling Automatic Redialling Redialling When the Line is BusyCancelling Manual Redialling Manual RediallingOne-touch speed dialling Sequential BroadcastingSending a Document to More Than One Destination Coded speed diallingPage Printing a List of Documents in Memory Delayed SendingDocuments Stored in Memory Press Menu Use or to select Memory Reference Press OK twicePrinting a Document in Memory Machine prints the documentPress to delete the document Deleting a Document from MemoryChecking a Document’s Details Page Different Ways to Receive a Fax Receive Mode Main Use Operation RequirementsReceiving Faxes Setting the Options for FAX/TEL Auto SW What Happens When FAX/TEL Auto SW is SelectedMake sure FaxTel is displayed in the LCD To set FAX/TEL Auto SW, → Quick Start GuideIf you hear a person’s voice Receiving Faxes ManuallyMake sure Manual is displayed in the LCD If you hear a slow beep tone or silencePolling Receiving When Your PC is OffReceiving Faxes to the MultiPASS Suite Cancelling Polling Receiving Receiving Faxes in Memory When a Problem OccursCancelling Receiving Receiving While Performing Other TasksDialling an Overseas Number With Pauses Special FeaturesSpecial Dialling When you have finished, press Hook to disconnect the call Switching Temporarily to Tone DiallingPress Fax to set Fax Mode Press Hook Confirming a Dial ToneEnabling Restriction of Your Machine Dialling Through a SwitchboardRestricting Use of Your Machine Continue with the operation you are performingFollow this procedure to cancel restriction of your machine Cancelling Restriction of Your MachinePress Menu Use or to select System Settings Press OK twice If you did not register a password, ignore this stepReport or List Description Details Reports and ListsSummary of Reports and Lists Activity Report Press Menu Use or to select REPORTS/LISTS Press OK twiceTX Transmission Report Slerexe Company LimitedRX Reception Report Multi TX/RX Transaction ReportCause Action TroubleshootingLCD Messages Message Error Code Cause Action You cannot send a fax Faxing ProblemsSending Problems Faxes sent from the machine are spotted or dirtyErrors occur frequently while sending Receiving ProblemsCannot send using Error Correction Mode ECM Cannot receive a fax automaticallyPrint quality is poor Cannot receive using Error Correction Mode ECMCannot receive a document manually Faxes do not printYou cannot dial Telephone ProblemsErrors occur frequently while receiving Telephone disconnects while you are talkingIf a Power Cut Occurs If You Cannot Solve the ProblemPage Understanding the Menu System Summary of SettingsAccessing the Menus Following illustrates the menu items in hierarchical orderName Description Settings Menus in FAX ModeSettings NamePrints the USER’S Data LIST. → p Prints the Coded Speed Dial LIST. → pPrints the Group Dial LIST. → p Registers information on One-Touch Speed Dialling. → pSets the volume of the machine sounds Enables/disables printing of the sender Information → pEnables/disables the off hook alarm that alerts Selects the line monitor volume sound during OffPress Redial/Pause Mode after it rings for a specified time Enables/disables Error Correction Mode ECM During receptionWhen the machine is set to Manual Mode Faxing capability. → pPaper loaded in the multi-purpose tray Enables/disables remote receiving. → pIf you selects on above, selects the remote Receiving ID Selects the direction of the reductionPage Telephone SpecificationsFacsimile Page Index Document DiallingSpeed See Speed dialling FaxMenus See also individual menu names ProblemsMemory sending Messages, LCD See also individual messageRedialling Timer See Delayed sendingReceiving See also individual receive modes RegisteringTimer sending See Delayed sending Telephone