Canon MPC600F/400 Cannot receive a document manually, Print quality is poor, Faxes do not print

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❚Cannot receive a document manually.

You may have disconnected the call by pressing Start or dialling the remote receiving ID after hanging up the handset.

•Always press Start or dial the remote receiving ID before hanging up the handset. Otherwise you will disconnect the call.

❚Print quality is poor.

You may not be using the correct type of paper.

• Make sure you load paper that meets the paper requirements for the machine. (→ Reference Guide)

The printhead may need cleaning.

• Refer to the flow chart and clean the printhead if necessary. (→ Reference Guide)

The sending fax machine may not be functioning properly.

•The sending fax machine usually determines the fax’s quality. Call the sender and have them make sure the top cover and scanning glass of their fax machine are clean.

Error Correction Mode (ECM) may be disabled.

• Make sure ECM is on. (→ ECM RX, p. 9-6)

❚Faxes do not print.

The Printhead (Cartridge) or Ink Tanks may not be installed properly.

•Make sure the Printhead (Cartridge) and Ink Tanks are installed properly. (→ Reference Guide)

•Be sure to remove the orange protective cap from the Printhead (Cartridge) before you install it. (→ Quick Start Guide)

The printhead may need cleaning.

• Refer to the flow chart and clean the printhead if necessary. (→ Reference Guide)

The Ink Tanks may need to be replaced.

• Determine if the problem is with the Ink Tanks, and replace if necessary. (→ Reference Guide)

❚Faxed images are blotched or uneven.

The telephone lines may be in poor condition, or you may have a bad connection.

•Error Correction Mode (ECM) sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again.

The sending fax machine may not be functioning properly.

•The sending fax machine usually determines the fax’s quality. Call the sender and have them make sure the top cover and scanning glass of their fax machine are clean.

❚Cannot receive using Error Correction Mode (ECM).

The other party’s fax machine may not support ECM.

•If the other party’s fax machine does not support ECM, then the document is received in normal mode without error checking.

ECM may be disabled.

• Make sure ECM is on. (→ ECM RX, p. 9-6)

8

Troubleshooting

8-5

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Contents SmartBase MPC600F/400 Page Using Your Documentation CopyrightControlling the machine from your PC Trademarks Contents Summary of Settings Type Conventions Used in This Guide Page Introduction Customer SupportOperation Panel Redial/Pause Coded Dial Hook Standby DisplayRegistering Information Guidelines for entering Numbers, Letters, and SymbolsMethod 1 Using the Operation Panel Method 2 Using the MultiPASS Suite SoftwareTo Delete the Last Letter/Number Continue entering other letters using the numeric buttonsContinue entering other numbers using the numeric buttons Correcting a MistakeRegistering Sender Information What is Sender Information?Press Menu Use or Press OK Press Stop/Reset to return to standby modeEntering the Date and Time Registering Your Fax/Telephone Number and NameIf you are unsure how to enter characters, → p Hold to delete the previous entry and re-enterMachine prints the USER’S Data List Setting the Telephone Line Type Dialling Through a SwitchboardPress Menu Use or to select FAX Settings If you selected Prefix in step If you selected Hooking or Earth Connection in stepPage What is Speed Dialling? Speed DiallingSpeed Dialling Methods Number max characters, including spaces One-Touch Speed DiallingRegistering Numbers for One-Touch Speed Dialling Use the numeric buttons to enter the name that goes withTo Change a One-Touch Speed Dialling Entry Changing/Deleting a One-Touch Speed Dialling EntryCoded Speed Dialling Registering Numbers for Coded Speed DiallingTo Delete a One-Touch Speed Dialling Entry Use the numeric buttons to enter the fax/telephone number Changing/Deleting a Coded Speed Dialling EntryYou want to register max digits, including spaces PausesTo Delete a Coded Speed Dialling Entry To Change a Coded Speed Dialling EntryTo register a group under a coded speed dialling code Group DiallingCreating Groups To register a group under a one-touch speed dialling buttonPress Coded Dial, then use the numeric buttons to enter To enter a destination registered for coded speed diallingYou can select from the following Speed Dialling ListsPrinting Speed Dialling Lists To select the list you want to printSamples of the lists are shown below Touch SPD Dial ListPreparing to Send a Fax Adjusting the Quality of Your FaxesSetting Colour or Black & White Transmission Sending FaxesSetting the Scanning Resolution Setting the Scanning ContrastUse or to select the resolution Dialling Methods When the Fax Number is Not Registered in the MachineWhen the Fax Number is Registered in the Machine When You Dial from Your PCCoded Speed Dialling One-Touch Speed DiallingPC Dialling Group DiallingPress Start to begin scanning for sending Sending MethodsMemory Sending Dial the other party’s fax numberPress Fax to set Fax Mode Press Start to begin scanningPress OK to send Machine begins sending the document Manual Sending Via the HandsetPress Hook You can also lift the handset instead of pressing HookWhile a document is scanning Cancelling SendingCancelling Memory Sending Cancelling Manual Sending Via the HandsetManual Redialling Redialling When the Line is BusyCancelling Manual Redialling Cancelling Automatic RediallingCoded speed dialling Sequential BroadcastingSending a Document to More Than One Destination One-touch speed diallingPage Press Menu Use or to select Memory Reference Press OK twice Delayed SendingDocuments Stored in Memory Printing a List of Documents in MemoryMachine prints the document Printing a Document in MemoryDeleting a Document from Memory Checking a Document’s DetailsPress to delete the document Page Receive Mode Main Use Operation Requirements Receiving FaxesDifferent Ways to Receive a Fax What Happens When FAX/TEL Auto SW is Selected Setting the Options for FAX/TEL Auto SWTo set FAX/TEL Auto SW, → Quick Start Guide Make sure FaxTel is displayed in the LCDIf you hear a slow beep tone or silence Receiving Faxes ManuallyMake sure Manual is displayed in the LCD If you hear a person’s voiceWhen Your PC is Off Receiving Faxes to the MultiPASS SuitePolling Receiving Receiving While Performing Other Tasks Receiving Faxes in Memory When a Problem OccursCancelling Receiving Cancelling Polling ReceivingSpecial Features Special DiallingDialling an Overseas Number With Pauses Confirming a Dial Tone Switching Temporarily to Tone DiallingPress Fax to set Fax Mode Press Hook When you have finished, press Hook to disconnect the callContinue with the operation you are performing Dialling Through a SwitchboardRestricting Use of Your Machine Enabling Restriction of Your MachineIf you did not register a password, ignore this step Cancelling Restriction of Your MachinePress Menu Use or to select System Settings Press OK twice Follow this procedure to cancel restriction of your machineReports and Lists Summary of Reports and ListsReport or List Description Details Press Menu Use or to select REPORTS/LISTS Press OK twice Activity ReportSlerexe Company Limited TX Transmission ReportMulti TX/RX Transaction Report RX Reception ReportTroubleshooting LCD MessagesCause Action Message Error Code Cause Action Faxes sent from the machine are spotted or dirty Faxing ProblemsSending Problems You cannot send a faxCannot receive a fax automatically Receiving ProblemsCannot send using Error Correction Mode ECM Errors occur frequently while sendingFaxes do not print Cannot receive using Error Correction Mode ECMCannot receive a document manually Print quality is poorTelephone disconnects while you are talking Telephone ProblemsErrors occur frequently while receiving You cannot dialIf You Cannot Solve the Problem If a Power Cut OccursPage Following illustrates the menu items in hierarchical order Summary of SettingsAccessing the Menus Understanding the Menu SystemName Menus in FAX ModeSettings Name Description SettingsRegisters information on One-Touch Speed Dialling. → p Prints the Coded Speed Dial LIST. → pPrints the Group Dial LIST. → p Prints the USER’S Data LIST. → pSelects the line monitor volume sound during Off Enables/disables printing of the sender Information → pEnables/disables the off hook alarm that alerts Sets the volume of the machine soundsPress Redial/Pause Faxing capability. → p Enables/disables Error Correction Mode ECM During receptionWhen the machine is set to Manual Mode Mode after it rings for a specified timeSelects the direction of the reduction Enables/disables remote receiving. → pIf you selects on above, selects the remote Receiving ID Paper loaded in the multi-purpose trayPage Specifications FacsimileTelephone Page Index Fax DiallingSpeed See Speed dialling DocumentMessages, LCD See also individual message ProblemsMemory sending Menus See also individual menu namesRegistering Timer See Delayed sendingReceiving See also individual receive modes RediallingTelephone Timer sending See Delayed sending