Canon MPC600F/400 Telephone Problems, Errors occur frequently while receiving, You cannot dial

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❚Errors occur frequently while receiving.

The telephone lines may be in poor condition, or you may have a bad connection.

• Lower the reception speed. (→ RX START SPEED, p. 9-7)

The sending fax machine may not be functioning properly.

• Call the sender and have them check that their fax machine is functioning properly.

Telephone Problems

❚You cannot dial.

The telephone line may not be connected properly.

• Make sure all line connections are secure. (→ Quick Start Guide)

The power cord may not be plugged in securely.

•Check that the power cord is plugged securely into the machine and into the wall outlet, and that the power is turned on (→ Quick Start Guide). If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on.

The machine may not be set for the type of telephone line in use (pulse/tone).

• Make sure the machine is set for the correct telephone line type. (→ p. 2-6)

❚The telephone disconnects while you are talking.

The power cord may not be plugged in securely.

•Check that the power cord is plugged securely into the machine and into the wall outlet, and that the power is turned on (→ Quick Start Guide). If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on.

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Contents SmartBase MPC600F/400 Page Copyright Using Your DocumentationControlling the machine from your PC Trademarks Contents Summary of Settings Type Conventions Used in This Guide Page Customer Support IntroductionOperation Panel Standby Display Redial/Pause Coded Dial HookGuidelines for entering Numbers, Letters, and Symbols Method 1 Using the Operation PanelMethod 2 Using the MultiPASS Suite Software Registering InformationContinue entering other letters using the numeric buttons Continue entering other numbers using the numeric buttonsCorrecting a Mistake To Delete the Last Letter/NumberWhat is Sender Information? Registering Sender InformationPress OK Press Stop/Reset to return to standby mode Entering the Date and TimeRegistering Your Fax/Telephone Number and Name Press Menu Use orHold to delete the previous entry and re-enter If you are unsure how to enter characters, → pMachine prints the USER’S Data List Dialling Through a Switchboard Setting the Telephone Line TypePress Menu Use or to select FAX Settings If you selected Hooking or Earth Connection in step If you selected Prefix in stepPage Speed Dialling What is Speed Dialling?Speed Dialling Methods One-Touch Speed Dialling Registering Numbers for One-Touch Speed DiallingUse the numeric buttons to enter the name that goes with Number max characters, including spacesChanging/Deleting a One-Touch Speed Dialling Entry To Change a One-Touch Speed Dialling EntryRegistering Numbers for Coded Speed Dialling Coded Speed DiallingTo Delete a One-Touch Speed Dialling Entry Changing/Deleting a Coded Speed Dialling Entry You want to register max digits, including spacesPauses Use the numeric buttons to enter the fax/telephone numberTo Change a Coded Speed Dialling Entry To Delete a Coded Speed Dialling EntryGroup Dialling Creating GroupsTo register a group under a one-touch speed dialling button To register a group under a coded speed dialling codeTo enter a destination registered for coded speed dialling Press Coded Dial, then use the numeric buttons to enterSpeed Dialling Lists Printing Speed Dialling ListsTo select the list you want to print You can select from the followingTouch SPD Dial List Samples of the lists are shown belowAdjusting the Quality of Your Faxes Setting Colour or Black & White TransmissionSending Faxes Preparing to Send a FaxSetting the Scanning Contrast Setting the Scanning ResolutionUse or to select the resolution When the Fax Number is Not Registered in the Machine When the Fax Number is Registered in the MachineWhen You Dial from Your PC Dialling MethodsOne-Touch Speed Dialling Coded Speed DiallingGroup Dialling PC DiallingSending Methods Memory SendingDial the other party’s fax number Press Start to begin scanning for sendingPress Start to begin scanning Press Fax to set Fax ModePress OK to send Manual Sending Via the Handset Press HookYou can also lift the handset instead of pressing Hook Machine begins sending the documentCancelling Sending Cancelling Memory SendingCancelling Manual Sending Via the Handset While a document is scanningRedialling When the Line is Busy Cancelling Manual RediallingCancelling Automatic Redialling Manual RediallingSequential Broadcasting Sending a Document to More Than One DestinationOne-touch speed dialling Coded speed diallingPage Delayed Sending Documents Stored in MemoryPrinting a List of Documents in Memory Press Menu Use or to select Memory Reference Press OK twicePrinting a Document in Memory Machine prints the documentChecking a Document’s Details Deleting a Document from MemoryPress to delete the document Page Receiving Faxes Receive Mode Main Use Operation RequirementsDifferent Ways to Receive a Fax Setting the Options for FAX/TEL Auto SW What Happens When FAX/TEL Auto SW is SelectedMake sure FaxTel is displayed in the LCD To set FAX/TEL Auto SW, → Quick Start GuideReceiving Faxes Manually Make sure Manual is displayed in the LCDIf you hear a person’s voice If you hear a slow beep tone or silenceReceiving Faxes to the MultiPASS Suite When Your PC is OffPolling Receiving Receiving Faxes in Memory When a Problem Occurs Cancelling ReceivingCancelling Polling Receiving Receiving While Performing Other TasksSpecial Dialling Special FeaturesDialling an Overseas Number With Pauses Switching Temporarily to Tone Dialling Press Fax to set Fax Mode Press HookWhen you have finished, press Hook to disconnect the call Confirming a Dial ToneDialling Through a Switchboard Restricting Use of Your MachineEnabling Restriction of Your Machine Continue with the operation you are performingCancelling Restriction of Your Machine Press Menu Use or to select System Settings Press OK twiceFollow this procedure to cancel restriction of your machine If you did not register a password, ignore this stepSummary of Reports and Lists Reports and ListsReport or List Description Details Activity Report Press Menu Use or to select REPORTS/LISTS Press OK twiceTX Transmission Report Slerexe Company LimitedRX Reception Report Multi TX/RX Transaction ReportLCD Messages TroubleshootingCause Action Message Error Code Cause Action Faxing Problems Sending ProblemsYou cannot send a fax Faxes sent from the machine are spotted or dirtyReceiving Problems Cannot send using Error Correction Mode ECMErrors occur frequently while sending Cannot receive a fax automaticallyCannot receive using Error Correction Mode ECM Cannot receive a document manuallyPrint quality is poor Faxes do not printTelephone Problems Errors occur frequently while receivingYou cannot dial Telephone disconnects while you are talkingIf a Power Cut Occurs If You Cannot Solve the ProblemPage Summary of Settings Accessing the MenusUnderstanding the Menu System Following illustrates the menu items in hierarchical orderMenus in FAX Mode SettingsName Description Settings NamePrints the Coded Speed Dial LIST. → p Prints the Group Dial LIST. → pPrints the USER’S Data LIST. → p Registers information on One-Touch Speed Dialling. → pEnables/disables printing of the sender Information → p Enables/disables the off hook alarm that alertsSets the volume of the machine sounds Selects the line monitor volume sound during OffPress Redial/Pause Enables/disables Error Correction Mode ECM During reception When the machine is set to Manual ModeMode after it rings for a specified time Faxing capability. → pEnables/disables remote receiving. → p If you selects on above, selects the remote Receiving IDPaper loaded in the multi-purpose tray Selects the direction of the reductionPage Facsimile SpecificationsTelephone Page Index Dialling Speed See Speed diallingDocument FaxProblems Memory sendingMenus See also individual menu names Messages, LCD See also individual messageTimer See Delayed sending Receiving See also individual receive modesRedialling RegisteringTimer sending See Delayed sending Telephone