Canon MPC600F/400 manual Troubleshooting, LCD Messages, Cause Action

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Chapter 8

Troubleshooting

LCD Messages

The following messages are displayed in the LCD when the machine is performing a function or encounters an error.

This section describes messages related to fax functions. For other messages, → Reference Guide.

• The error code appears in the ACTIVITY REPORT. (→ p. 7-2)

Message (Error Code)	Cause	Action
AUTO REDIAL	The machine is waiting to redial the other	Wait for the machine to automatically
	party’s number because the line was busy or	redial the number. If you want to cancel
	the other party did not answer when you	automatic redialling, wait until the
	tried to send the document.	machine starts dialling the number, press
		Stop/Reset then . (→ p. 4-10)

BUSY/NO SIGNAL	The telephone number you dialled is busy.	Try sending the document at a later time.
( 018)

	The fax number dialled was incorrect.	Check the fax number and dial again.

	The other party’s fax machine is not	Contact the other party and have them
	working.	check their fax machine.

	The other party is not using a G3 machine.	Contact the other party and ask them to
		send or receive the document using a G3
		machine.

	The touch tone/rotary pulse setting on your	Set your machine to the setting that
	machine is incorrect.	matches your telephone line. (→ p. 2-6)

	The receiving fax machine did not answer	Contact the other party and have them
	within 55 seconds (after all automatic	check their fax machine. You can try to
	redialling attempts).	send the document using manual sending
		via the handset (→ p. 4-8). For an
		overseas call, add pauses to the
		registered number. (→ p. 6-1)

CHANGE	The paper size setting is set to a size other	Set the paper size setting to A4, letter, or
PAPERSIZE:FAX	than A4, letter, or legal.	legal (→ Reference Guide). The received
		fax will then be printed automatically.

DOC. TOO LONG ( 003)	The document is longer than 1 metre.	Reduce the length of the document to
		within 1 metre, and then re-send it.

	There is a document jam in the ADF.	Clear the document jam (→ Reference
		Guide) and reload the document in the
		ADF.

ECM RX	The machine is receiving a fax using Error	ECM receptions may take longer than
	Correction Mode (ECM).	normal receptions. Turn off ECM if you
		need to receive quickly, or if you know
		your local lines are in good condition.
		(→ ECM RX, p. 9-6)

8

Troubleshooting

8-1

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Contents SmartBase MPC600F/400 Page Controlling the machine from your PC Using Your DocumentationCopyright Trademarks Contents Summary of Settings Type Conventions Used in This Guide Page Operation Panel IntroductionCustomer Support Redial/Pause Coded Dial Hook Standby DisplayRegistering Information Guidelines for entering Numbers, Letters, and SymbolsMethod 1 Using the Operation Panel Method 2 Using the MultiPASS Suite SoftwareTo Delete the Last Letter/Number Continue entering other letters using the numeric buttonsContinue entering other numbers using the numeric buttons Correcting a MistakeRegistering Sender Information What is Sender Information?Press Menu Use or Press OK Press Stop/Reset to return to standby modeEntering the Date and Time Registering Your Fax/Telephone Number and NameMachine prints the USER’S Data List If you are unsure how to enter characters, → pHold to delete the previous entry and re-enter Press Menu Use or to select FAX Settings Setting the Telephone Line TypeDialling Through a Switchboard If you selected Prefix in step If you selected Hooking or Earth Connection in stepPage Speed Dialling Methods What is Speed Dialling?Speed Dialling Number max characters, including spaces One-Touch Speed DiallingRegistering Numbers for One-Touch Speed Dialling Use the numeric buttons to enter the name that goes withTo Change a One-Touch Speed Dialling Entry Changing/Deleting a One-Touch Speed Dialling EntryTo Delete a One-Touch Speed Dialling Entry Coded Speed DiallingRegistering Numbers for Coded Speed Dialling Use the numeric buttons to enter the fax/telephone number Changing/Deleting a Coded Speed Dialling EntryYou want to register max digits, including spaces PausesTo Delete a Coded Speed Dialling Entry To Change a Coded Speed Dialling EntryTo register a group under a coded speed dialling code Group DiallingCreating Groups To register a group under a one-touch speed dialling buttonPress Coded Dial, then use the numeric buttons to enter To enter a destination registered for coded speed diallingYou can select from the following Speed Dialling ListsPrinting Speed Dialling Lists To select the list you want to printSamples of the lists are shown below Touch SPD Dial ListPreparing to Send a Fax Adjusting the Quality of Your FaxesSetting Colour or Black & White Transmission Sending FaxesUse or to select the resolution Setting the Scanning ResolutionSetting the Scanning Contrast Dialling Methods When the Fax Number is Not Registered in the MachineWhen the Fax Number is Registered in the Machine When You Dial from Your PCCoded Speed Dialling One-Touch Speed DiallingPC Dialling Group DiallingPress Start to begin scanning for sending Sending MethodsMemory Sending Dial the other party’s fax numberPress OK to send Press Fax to set Fax ModePress Start to begin scanning Machine begins sending the document Manual Sending Via the HandsetPress Hook You can also lift the handset instead of pressing HookWhile a document is scanning Cancelling SendingCancelling Memory Sending Cancelling Manual Sending Via the HandsetManual Redialling Redialling When the Line is BusyCancelling Manual Redialling Cancelling Automatic RediallingCoded speed dialling Sequential BroadcastingSending a Document to More Than One Destination One-touch speed diallingPage Press Menu Use or to select Memory Reference Press OK twice Delayed SendingDocuments Stored in Memory Printing a List of Documents in MemoryMachine prints the document Printing a Document in MemoryPress to delete the document Deleting a Document from MemoryChecking a Document’s Details Page Different Ways to Receive a Fax Receive Mode Main Use Operation RequirementsReceiving Faxes What Happens When FAX/TEL Auto SW is Selected Setting the Options for FAX/TEL Auto SWTo set FAX/TEL Auto SW, → Quick Start Guide Make sure FaxTel is displayed in the LCDIf you hear a slow beep tone or silence Receiving Faxes ManuallyMake sure Manual is displayed in the LCD If you hear a person’s voicePolling Receiving When Your PC is OffReceiving Faxes to the MultiPASS Suite Receiving While Performing Other Tasks Receiving Faxes in Memory When a Problem OccursCancelling Receiving Cancelling Polling ReceivingDialling an Overseas Number With Pauses Special FeaturesSpecial Dialling Confirming a Dial Tone Switching Temporarily to Tone DiallingPress Fax to set Fax Mode Press Hook When you have finished, press Hook to disconnect the callContinue with the operation you are performing Dialling Through a SwitchboardRestricting Use of Your Machine Enabling Restriction of Your MachineIf you did not register a password, ignore this step Cancelling Restriction of Your MachinePress Menu Use or to select System Settings Press OK twice Follow this procedure to cancel restriction of your machineReport or List Description Details Reports and ListsSummary of Reports and Lists Press Menu Use or to select REPORTS/LISTS Press OK twice Activity ReportSlerexe Company Limited TX Transmission ReportMulti TX/RX Transaction Report RX Reception ReportCause Action TroubleshootingLCD Messages Message Error Code Cause Action Faxes sent from the machine are spotted or dirty Faxing ProblemsSending Problems You cannot send a faxCannot receive a fax automatically Receiving ProblemsCannot send using Error Correction Mode ECM Errors occur frequently while sendingFaxes do not print Cannot receive using Error Correction Mode ECMCannot receive a document manually Print quality is poorTelephone disconnects while you are talking Telephone ProblemsErrors occur frequently while receiving You cannot dialIf You Cannot Solve the Problem If a Power Cut OccursPage Following illustrates the menu items in hierarchical order Summary of SettingsAccessing the Menus Understanding the Menu SystemName Menus in FAX ModeSettings Name Description SettingsRegisters information on One-Touch Speed Dialling. → p Prints the Coded Speed Dial LIST. → pPrints the Group Dial LIST. → p Prints the USER’S Data LIST. → pSelects the line monitor volume sound during Off Enables/disables printing of the sender Information → pEnables/disables the off hook alarm that alerts Sets the volume of the machine soundsPress Redial/Pause Faxing capability. → p Enables/disables Error Correction Mode ECM During receptionWhen the machine is set to Manual Mode Mode after it rings for a specified timeSelects the direction of the reduction Enables/disables remote receiving. → pIf you selects on above, selects the remote Receiving ID Paper loaded in the multi-purpose trayPage Telephone SpecificationsFacsimile Page Index Fax DiallingSpeed See Speed dialling DocumentMessages, LCD See also individual message ProblemsMemory sending Menus See also individual menu namesRegistering Timer See Delayed sendingReceiving See also individual receive modes RediallingTelephone Timer sending See Delayed sending