Canon B120, B140, B115 Cannot receive a document manually, Print quality is poor

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Troubleshooting

oThe fax does not switch automatically between telephone and fax reception.

The fax may not be set to switch automatically between telephone and fax reception.

•For the fax to switch automatically, the receive mode must be set to FAX/TEL AUTO SW (Fax/Tel mode) or ANS.MACHINE MODE* (see Chapter 6). If you have set ANS.MACHINE MODE*, check that an answering machine is connected to the fax and that it is turned on with an outgoing message properly recorded (see p. 7-1).

An error may have occurred during reception.

•Check the LCD for an error message (see p. 9-15).

•Print an activity report and check for an error (see p. 8-7).

The multi-purpose tray may be empty.

• Make sure paper is loaded in the multi-purpose tray (see p. 1-8).

The sending fax machine may not send the CNG signal that tells the fax that the incoming signal is a fax.

•Some fax machines cannot send the CNG signal that tells your fax the incoming call is from a fax machine. In such cases, you will have to receive the document manually (see p. 6-4).

o Cannot receive a document manually.

You may have disconnected the call by pressing [Start/Copy] or dialling the remote receiving ID after hanging up the handset of the extension phone.

•Always press [Start/Copy] or dial the remote receiving ID before hanging up the handset, otherwise you will disconnect the call.

oPrint quality is poor.

You may not be using the correct type of paper.

• Make sure you load paper that meets the paper requirements for the fax (see Chapter 3).

The BJ cartridge print head may need cleaning.

• Clean the BJ cartridge print head if necessary (see p. 9-6).

The sending fax machine may not be functioning properly.

•The sending fax machine usually determines the quality of the document. Call the sender and have them make sure the top cover and scanning glass of their fax machine are clean.

Error Correction Mode (ECM) may be disabled.

• Make sure ECM is on (see ECM RX, p. 8-4).

* FAX-B120/B115 only.

9

SOLUTIONS TO COMMON PROBLEMS

9-11

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Contents FAX-B140/B120/B115 Setting UP UnpackingPreparing to USE Your FAX Main components of your faxProblem documents Types of documents you can scanSize Scanned areaPress Resolution Copying documentsLoad the document face up into the document tray Press Start/CopyAdjusting the quality of your documents Setting the scanning resolutionSetting the scanning contrast Preparing to send a documentReceive Mode Main Use Operation Requirements Details Different ways to receive a documentRecording the outgoing message Use 3 or 4 to select Outgoing MessageRecord your outgoing message Press Start/Copy, use 3 or 4 to selectSettings Selecting a menuPress Function Press Start/Copy Select the menu you wantClearing jams Jams in the document traySpecifications Index ECM RX Manual Mode System Settings USER’S Data List Page Page Jams in the multi-purpose tray Periodic cleaning Cleaning the exterior of the faxCleaning the interior of the fax Cleaning inside the printer coverCleaning the scanner components While holding the white sheet open, clean the componentsReconnect the power cord Open the printer coverTesting and cleaning the BJ cartridge print head Printing the nozzle check patternReplacing the BJ cartridge Cleaning the BJ cartridge print headMake sure the fax is plugged Open the printer cover Package, then remove the orange Cartridge b Protective cap a and tape bTroubleshooting Paper feeding problemsYou cannot send a document Faxing problemsDocuments sent from the fax are spotted or dirty Errors occur frequently while sending Cannot send using Error Correction Mode ECMCannot receive a document automatically Cannot receive a document manually Print quality is poorCannot receive using Error Correction Mode ECM Errors occur frequently while receivingFax does not print Fax images print blotched or unevenCopying problems Telephone problemsPrint quality problems General problemsLCD messages Message CauseChange Cartridge LCD messages Message Cause Nnnn During a power failure Case of a power failureMemory clear report Page User Settings Report Settings RX Settings System Settings TAM Settings FAX-B140 only How to print a report Activity reportsActivity report One-touch speed dialling listCoded speed dialling list User’s data listSetting TAM Mode Press TAM to set TAM ModeSetting the recording time for a telephone message Setting ends and the fax returns to standby modeSetting TAM Monitor TAM Monitor allows you to screen all incoming callsSetting Toll Saver CallRecording voice memos Deleting messages Want to delete Press DeletePress to delete the message Want to delete Press Start/CopyPress Play Playing telephone messagesPress Delete Press to delete all messages Your password Press Start/Copy Press Stop Remote control featuresRegistration ends and the fax returns to standby mode End the remote control and hang up the handset Using remote controlCall home Outgoing message will be played List of remote control commands Command Sub-command DescriptionSetting the forwarding number Forwarding telephone messagesNumber Maximum of 40 digits can be enteredSetting the number of redial times Follow steps 1 to 5 on p Use 3 or 4 to select Auto RedialSetting PIN Entry FwdtelnumberEnter your password when you hear the beeps When a forwarded call is receivedWhen forwarding is not possible Page Setting the receive mode Press Receive ModeSetting the receive mode Picked up within the specified ring time set in stepReceiving documents manually Manual Mode Using your fax with an answering machineSaving ink while receiving documents Other featuresPolling to receive documents Cancelling receiving Sending documents Sending methodsDialling methods Direct sendingMemory sending Manual sending If a person answers, converse normally, then askCancelling sending Automatic diallingSending a document using directory dialling Name of the party you are searching forPress 3 or 4 to display the other names Numbers registered for the button letter groupSending a document using UCanTalk FAX-B140 only Press UCanTalk. Then speak the voice tag into MicrophoneSpecial dialling Sending a document using caller historyLong-distance dialling Manual redialling Redialling when the line is busyAutomatic redialling Setting the options for automatic redialling Use 3 or 4 to select Auto Redial Press Start/CopyTimes you want the fax to redial Between redialling attemptsUsing the numeric buttons Delayed sendingEnter the receiving party’s fax number Cancelling delayed sending Press Start/Copy Press to delete the fileSending a document to more than one location Sequential broadcastingDial the receiving party’s fax numbers as you need Documents stored in memory Printing a list of documents in memoryPrinting a document in memory Press Start/Copy Use 3 or 4 to select Print DocumentRepeat the procedure from step To finish, press Stop Deleting a document from memoryTo finish, press Stop Use 3 or 4 to select Delete Document Press Start/CopyPage Page Problems with multipage documents Loading documentsPrintable area Paper requirementsLoading paper Page Fax controls the operation panel LCDFAX-B120/B115 FAX-B140Guidelines for entering numbers, letters, and symbols Entering letters and numbersPress # repeatedly until the symbol you want appears Continue entering other letters using the numeric buttonsCorrecting mistakes Setting the date and time Registering sender informationPersonalising your fax Identifying your documentsRegistering your fax/telephone number and name Press Function Press Start/Copy twiceUse 3 or 4 to select Unit Telephone # Press Start/Copy Numeric buttonsSetting the summer time Press Start/Copy Use 3 or 4 to select Time Summer time startsSummer time compensation is made Press Start/Copy to register the number Registering one-touch speed dialling numbers and namesPress or # to select YES or no Registering one-touch speed dialling numbers and names Registering coded speed dialling numbers and names Which you want to register the numberPp -10 Start from stepRegistering UCanTalk voice tags Fax-B140 only Coded Speed DialModifying voice tags Deleting voice tagsRemoving the shipping materials Towards youAssembling the fax Attaching componentsSlots on the unit Corresponding slotsMaking connections Answering machine* to the t jack Ringer volume switch Connect an extension phone orUsers in the U.K. only Setting the language and country Connecting the AC power cordPlug the power cord connector into the rear of the fax Loading paper Paper guidelinesLoading paper in the multi-purpose tray Move the paper guide to the leftInstalling the BJ cartridge GuidelinesInstalling the BJ cartridge in your fax Testing the fax Installing the BJ cartridgeSetting the TEL Line Type Dialling through a switchboard PBXSwitching system You can select Prefix or HookingPage Table of Contents Documents and Paper Making Copies Sending Documents IiiReceiving Documents Specifications Index Selecting a menu Activity reportsCopyright Customer support Using this guideVii Important safety instructions Handling and maintenanceViii Canon help linePower supply Location

B115, B140, B120 specifications

The Canon B120, B140, and B115 are staple models in Canon's range of portable and multifunctional printers geared towards both home and small office environments. These models are designed to deliver high-quality print outputs while incorporating several advanced features and technologies that ensure efficiency and ease of use.

The Canon B120, with its compact design, is engineered for portability. One of its standout features is the ability to print wirelessly, facilitating easy connectivity with various devices including smartphones and tablets. This makes it ideal for users who require mobility without compromising on print quality. The B120 utilizes Canon's FINE technology, which ensures that prints are sharp and vibrant, with a resolution of up to 4800 x 1200 dpi. Users can also benefit from its fast print speed, capable of producing documents quickly, which is essential in busy environments.

Next in line, the Canon B140 takes the user experience a step further with enhanced features. It not only supports wireless printing but also offers mobile printing solutions through apps like Canon PRINT and various cloud-based services. The B140 incorporates a larger paper capacity, allowing users to load more pages for continuous printing without frequent reloading. This model also benefits from improved energy efficiency, equipped with auto power on/off features that help save energy when the printer is not in use.

The Canon B115, while slightly more basic, does not compromise on essential features. It maintains an efficient printing process with good print quality that Canon is known for. The B115 includes USB connectivity, making it a good choice for users who prefer a direct connection to their computer or laptop. Its compact size ensures it can fit into limited office spaces, making it a practical option for home offices or smaller workstations.

All three models feature the user-friendly interface and easy-to-navigate control panels that Canon is recognized for, ensuring that anyone from a tech novice to a seasoned user can operate them with ease. They support both monochrome and color printing, catering to diverse printing needs. With these models, Canon continues to blend portability, performance, and user-friendliness, making the B120, B140, and B115 excellent choices for anyone in need of reliable printing solutions.
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