3Com EISA 10/100BASE-T manual Getting Help If a Test Fails

Page 53

5-8 CHAPTER 5: PERFORMING TROUBLESHOOTING AND DIAGNOSTIC TESTS

Getting Help If a Test Fails

If any test fails, you can get additional information as follows:

■Select the test that failed in the Run Tests dialog box and press [Enter].

■Select the Zoom button and press [Enter].

If the diagnostic tests fail, the adapter may not be defective. The problem may be incorrect option settings, option settings that conﬂict with the settings of other boards, or improper installation. Follow the steps below to test the adapter further.

CAUTION: Make sure to turn the power off and disconnect all cables from the adapter before inserting or removing it from the computer.

1Check the adapter installation by reviewing the installation instructions in Chapter 2.

Make sure the board is seated correctly in the slot.

2Inspect all cables and connections.

Bus mastering is not supported in some EISA slots in all computers. The Fast EtherLink EISA adapter provides better performance in a bus master slot, but will work in a non-bus master slot. Refer to your computer documentation.

3Make sure that you booted your computer under DOS version 3.1 or later, and that no device drivers or memory managers are loaded.

4If you are running the Group 3 test, make sure that the adapter is connected to a properly cabled and inactive network and that an echo server is set up on the network.

5Replace the failed adapter with a working adapter and run the diagnostic tests again.

Image 53

Contents Network Adapter Fast Etherlink Parallel TaskingUser Guide Adapters3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Loading Network Drivers Cispr B Compliance Figures Tables Introduction How to Use This GuideAbout this Guide Print Autolink.log ConventionsSingle-slot, 32-bit half-card Adapter FeaturesIntroduction Procedure Overview Procedures described in this guide are shown in FigureHardware Installation Overview Installing the HardwareInserting the Fast EtherLink Eisa Adapter Installing the Boot PromInspecting the Adapter Computer with PCI and Eisa Slots List of devices appears, arranged by type Conﬁrming Adapter InstallationName of the installed 3Com adapter appears, as shown below Connecting to the Network Installing the Hardware Auto Select Media Type Adapter Conﬁguration Overview Configuring the AdapterConﬁguring the Adapter Using a NOS Other Than WindowsUsing Windows Complete one of the following instructions Software Option SettingsNetwork Driver Optimization Media TypeFull Duplex Multitasking environments, choosingAt the prompt, type Changing the SettingsI N N U Press Tab to highlight OK. Press Enter Continue this procedure with any of the other optionsSecond dialog box appears Select Adapter Installed Adapters Drivers Loading NetworkLocating the Network Drivers Accessing DOSOne Eisa Adapter in a Client Describes how to access DOS from various operating systemsLoading NetWare ODI Drivers Loading Network Drivers To view the full text of the license agreement, press F1 Alternatively, at the prompt, typeHave only one 3Com Bus Master adapter installed To print the ﬁle, type Multiple Eisa Adapters in a ClientWhen the program has ﬁnished a Save the conﬁguration Main menu appears Reboot the computer Finding the Adapter’s Slot NumberRepeat a for the second adapter One Eisa Adapter in a Server Loading NetWare ODI Drivers Multiple Eisa Adapters in a ServerFinding the Adapter’s Port Address for Multiple Adapters For the latest NLMs, contact Novell For NetWare 3.12, 4.0, orTo load other types of network drivers, follow these steps Loading Windows 95 DriversLoading Non-NetWare Drivers Ndis Windows for Workgroups Ndis DriversWindows NT, version WindowsAdditional Drivers Transcend PC Link SmartAgent Driver AgentsDesktop Management Interface Illustrates how the procedures in this chapter might be used Performing Troubleshooting Diagnostic TestsBefore Running the Tests Diagnostic Tests OverviewTypes of Tests Starting the Diagnostic ProgramRunning the Group 1 Tests Command Line AccessTo run the Group 1 tests, follow these steps Press Enter to start the testsMbps or 100 Mbps Running the Group 3 TestSetting Up an Echo Server Enable the Group 3 test by selecting the Enable Group button Getting Help If a Test Fails To change the test parameters, follow these steps Changing the Test SetupMiscellaneous Checks LED LEDsPerforming Troubleshooting and Diagnostic Tests Adapter Card Speciﬁcations SpecificationsCSMA/CD local area network Local area networkWhen properly connected to a 10BASE-T network, RJ-45 Connector Pin AssignmentsCabling Requirements Maximum UTP cable distance is 100 meters at either speed3Com Bulletin Board Service On-line Technical ServicesAccess by Modem Technical SupportWorld Wide Web Site 3ComFacts Automated Fax ServiceThreeComForum on CompuServe To use ThreeComForum Log on to CompuServeDetails about recent conﬁguration changes, if applicable Support from Your Network SupplierLocal numbers are available within the following countries To obtain an RMA number, call or fax Returning Products for RepairAUI cable GlossaryBackplane BackboneBus DriverEthernet Echo serverEMM386 Server Parallel TaskingTransceiver Twisted-pairNumerics SymbolsIndex Diagnostic tests NLMs 4-10, 4-12 NETWARE\SERVER subdirectory 4-11 network Limited Warranty 3Com Corporation Bayfront Plaza Interference Handbook Cispr B Compliance