3Com EISA 10/100BASE-T Technical Support, On-line Technical Services, 3Com Bulletin Board Service

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B	TECHNICAL SUPPORT

3Com provides easy access to technical support information through the variety of services described in this appendix.

On-line Technical Services

3Com offers worldwide product support seven days a week,

24 hours a day, through the following on-line systems:

■3Com Bulletin Board Service (3ComBBS)

■World Wide Web site

■ThreeComForum on CompuServe®

■3ComFactsSM automated fax service

3Com Bulletin Board Service

3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available via modem or ISDN seven days a week, 24 hours a day.

Access by Modem

To reach the service, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:

Country	Data Rate	Telephone Number

Australia	up to 14400 bps	(61)	(2)	955 2073
France	up to 14400 bps	(33)	(1)	69 86 69 54
Germany	up to 9600 bps	(49)	(89) 627 32 188 or (49) (89) 627 32 189
Hong Kong	up to 14400 bps	(852) 537 5601
Italy (fee required)	up to 9600 bps	(39)	(2)	273 00680
Japan	up to 14400 bps	(81)	(3)	3345 7266
Singapore	up to 14400 bps	(65)	534 5693
Taiwan	up to 14400 bps	(886) (2) 377 5838 or (886) (2) 377 5840
U.K.	up to 14400 bps	(44)	(144) 227 8278
U.S.	up to 14400 bps	(1) (408) 980 8204

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Contents Fast Etherlink Parallel Tasking Network AdapterUser Guide Adapters3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Loading Network Drivers Cispr B Compliance Figures Tables How to Use This Guide About this GuideIntroduction Conventions Print Autolink.logAdapter Features IntroductionSingle-slot, 32-bit half-card Procedures described in this guide are shown in Figure Procedure OverviewInstalling the Hardware Hardware Installation OverviewInstalling the Boot Prom Inspecting the AdapterInserting the Fast EtherLink Eisa Adapter Computer with PCI and Eisa Slots Conﬁrming Adapter Installation Name of the installed 3Com adapter appears, as shown belowList of devices appears, arranged by type Connecting to the Network Installing the Hardware Auto Select Media Type Configuring the Adapter Adapter Conﬁguration OverviewUsing a NOS Other Than Windows Conﬁguring the AdapterUsing Windows Software Option Settings Complete one of the following instructionsMedia Type Network Driver OptimizationFull Duplex Multitasking environments, choosingChanging the Settings At the prompt, typeI N N U Continue this procedure with any of the other options Second dialog box appearsPress Tab to highlight OK. Press Enter Select Adapter Installed Adapters Loading Network DriversAccessing DOS Locating the Network DriversDescribes how to access DOS from various operating systems Loading NetWare ODI DriversOne Eisa Adapter in a Client Loading Network Drivers Alternatively, at the prompt, type To view the full text of the license agreement, press F1Have only one 3Com Bus Master adapter installed Multiple Eisa Adapters in a Client To print the ﬁle, typeWhen the program has ﬁnished a Save the conﬁguration Reboot the computer Finding the Adapter’s Slot Number Repeat a for the second adapterMain menu appears One Eisa Adapter in a Server Multiple Eisa Adapters in a Server Loading NetWare ODI DriversFinding the Adapter’s Port Address for Multiple Adapters For NetWare 3.12, 4.0, or For the latest NLMs, contact NovellLoading Windows 95 Drivers Loading Non-NetWare DriversTo load other types of network drivers, follow these steps Ndis Drivers Ndis Windows for WorkgroupsWindows NT, version WindowsTranscend PC Link SmartAgent Driver Agents Desktop Management InterfaceAdditional Drivers Performing Troubleshooting Diagnostic Tests Illustrates how the procedures in this chapter might be usedDiagnostic Tests Overview Before Running the TestsStarting the Diagnostic Program Types of TestsCommand Line Access Running the Group 1 TestsTo run the Group 1 tests, follow these steps Press Enter to start the testsRunning the Group 3 Test Mbps or 100 MbpsSetting Up an Echo Server Enable the Group 3 test by selecting the Enable Group button Getting Help If a Test Fails Changing the Test Setup To change the test parameters, follow these stepsMiscellaneous Checks LEDs LEDPerforming Troubleshooting and Diagnostic Tests Specifications Adapter Card SpeciﬁcationsCSMA/CD local area network Local area networkRJ-45 Connector Pin Assignments When properly connected to a 10BASE-T network,Cabling Requirements Maximum UTP cable distance is 100 meters at either speedOn-line Technical Services 3Com Bulletin Board ServiceAccess by Modem Technical Support3ComFacts Automated Fax Service World Wide Web SiteThreeComForum on CompuServe To use ThreeComForum Log on to CompuServeSupport from Your Network Supplier Local numbers are available within the following countriesDetails about recent conﬁguration changes, if applicable Returning Products for Repair To obtain an RMA number, call or faxGlossary AUI cableBackbone BackplaneBus DriverEcho server EMM386Ethernet Parallel Tasking ServerTransceiver Twisted-pairSymbols IndexNumerics Diagnostic tests NLMs 4-10, 4-12 NETWARE\SERVER subdirectory 4-11 network Limited Warranty 3Com Corporation Bayfront Plaza Interference Handbook Cispr B Compliance