3Com EISA 10/100BASE-T manual World Wide Web Site, ThreeComForum on CompuServe

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B-2 APPENDIX B: TECHNICAL SUPPORT

World Wide Web Site

Access the latest networking information on 3Com’s World Wide Web site by entering our URL into your Internet browser:

http://www.3Com.com/

This service features news and information about 3Com products, customer service and support, 3Com’s latest news releases, selected articles from 3TECH™, 3Com’s award-winning technical journal, and more.

ThreeComForum on CompuServe

ThreeComForum is a CompuServe-based service containing patches, software, drivers, and technical articles about all 3Com products, as well as an interactive forum for technical questions. To use ThreeComForum, you need a CompuServe account.

To use ThreeComForum:

1Log on to CompuServe.

2Enter go threecom

3Press [Return] to see the ThreeComForum main menu.

3ComFacts Automated Fax Service

3Com Corporation’s interactive fax service, 3ComFacts, provides data sheets, technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, seven days a week.

Call 3ComFacts using your touch-tone telephone.

International access numbers are:

Country	Fax Number

Hong Kong	(852) 537 5610
U.K.	(44) (1442) 27 8279
U.S.	(1) (408) 727 7021

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Contents Network Adapter Fast Etherlink Parallel TaskingUser Guide Adapters3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Loading Network Drivers Cispr B Compliance Figures Tables About this Guide How to Use This GuideIntroduction Print Autolink.log ConventionsIntroduction Adapter FeaturesSingle-slot, 32-bit half-card Procedure Overview Procedures described in this guide are shown in FigureHardware Installation Overview Installing the HardwareInspecting the Adapter Installing the Boot PromInserting the Fast EtherLink Eisa Adapter Computer with PCI and Eisa Slots Name of the installed 3Com adapter appears, as shown below Conﬁrming Adapter InstallationList of devices appears, arranged by type Connecting to the Network Installing the Hardware Auto Select Media Type Adapter Conﬁguration Overview Configuring the AdapterConﬁguring the Adapter Using a NOS Other Than WindowsUsing Windows Complete one of the following instructions Software Option SettingsNetwork Driver Optimization Media TypeFull Duplex Multitasking environments, choosingAt the prompt, type Changing the SettingsI N N U Second dialog box appears Continue this procedure with any of the other optionsPress Tab to highlight OK. Press Enter Select Adapter Installed Adapters Drivers Loading NetworkLocating the Network Drivers Accessing DOSLoading NetWare ODI Drivers Describes how to access DOS from various operating systemsOne Eisa Adapter in a Client Loading Network Drivers To view the full text of the license agreement, press F1 Alternatively, at the prompt, typeHave only one 3Com Bus Master adapter installed To print the ﬁle, type Multiple Eisa Adapters in a ClientWhen the program has ﬁnished a Save the conﬁguration Repeat a for the second adapter Reboot the computer Finding the Adapter’s Slot NumberMain menu appears One Eisa Adapter in a Server Loading NetWare ODI Drivers Multiple Eisa Adapters in a ServerFinding the Adapter’s Port Address for Multiple Adapters For the latest NLMs, contact Novell For NetWare 3.12, 4.0, orLoading Non-NetWare Drivers Loading Windows 95 DriversTo load other types of network drivers, follow these steps Ndis Windows for Workgroups Ndis DriversWindows NT, version WindowsDesktop Management Interface Transcend PC Link SmartAgent Driver AgentsAdditional Drivers Illustrates how the procedures in this chapter might be used Performing Troubleshooting Diagnostic TestsBefore Running the Tests Diagnostic Tests OverviewTypes of Tests Starting the Diagnostic ProgramRunning the Group 1 Tests Command Line AccessTo run the Group 1 tests, follow these steps Press Enter to start the testsMbps or 100 Mbps Running the Group 3 TestSetting Up an Echo Server Enable the Group 3 test by selecting the Enable Group button Getting Help If a Test Fails To change the test parameters, follow these steps Changing the Test SetupMiscellaneous Checks LED LEDsPerforming Troubleshooting and Diagnostic Tests Adapter Card Speciﬁcations SpecificationsCSMA/CD local area network Local area networkWhen properly connected to a 10BASE-T network, RJ-45 Connector Pin AssignmentsCabling Requirements Maximum UTP cable distance is 100 meters at either speed3Com Bulletin Board Service On-line Technical ServicesAccess by Modem Technical SupportWorld Wide Web Site 3ComFacts Automated Fax ServiceThreeComForum on CompuServe To use ThreeComForum Log on to CompuServeLocal numbers are available within the following countries Support from Your Network SupplierDetails about recent conﬁguration changes, if applicable To obtain an RMA number, call or fax Returning Products for RepairAUI cable GlossaryBackplane BackboneBus DriverEMM386 Echo serverEthernet Server Parallel TaskingTransceiver Twisted-pairIndex SymbolsNumerics Diagnostic tests NLMs 4-10, 4-12 NETWARE\SERVER subdirectory 4-11 network Limited Warranty 3Com Corporation Bayfront Plaza Interference Handbook Cispr B Compliance