3Com EISA 10/100BASE-T manual Returning Products for Repair, To obtain an RMA number, call or fax

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B-4 APPENDIX B: TECHNICAL SUPPORT

Country	Telephone Number			Country	Telephone Number

(continued)
Hong Kong	(852) 868 9111			United Arab Emirates	(971) (4) 349049
Italy	(39) (2)	273 02041		U.K.	(44) (1628) 897000
Japan	(81) (3)	33457251

Returning Products for Repair

A product sent directly to 3Com for repair must ﬁrst be assigned a Return Materials Authorization (RMA) number. A product sent to 3Com without an RMA number will be returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, call or fax:

Country	Telephone Number	Fax Number

U.S. and Canada	(800) 876 3266, option 2	(408) 764 7120
Europe	(44) (1442) 278000	(44) (1442) 236824
Outside Europe, U.S. and Canada	(1) (408) 492 1790	(1) (408) 764 7290

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Contents Adapters Fast Etherlink Parallel TaskingNetwork Adapter User Guide3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Loading Network Drivers Cispr B Compliance Figures Tables How to Use This Guide About this GuideIntroduction Print Autolink.log ConventionsAdapter Features IntroductionSingle-slot, 32-bit half-card Procedure Overview Procedures described in this guide are shown in FigureHardware Installation Overview Installing the HardwareInstalling the Boot Prom Inspecting the AdapterInserting the Fast EtherLink Eisa Adapter Computer with PCI and Eisa Slots Conﬁrming Adapter Installation Name of the installed 3Com adapter appears, as shown belowList of devices appears, arranged by type Connecting to the Network Installing the Hardware Auto Select Media Type Adapter Conﬁguration Overview Configuring the AdapterConﬁguring the Adapter Using a NOS Other Than WindowsUsing Windows Complete one of the following instructions Software Option SettingsMultitasking environments, choosing Media TypeNetwork Driver Optimization Full DuplexAt the prompt, type Changing the SettingsI N N U Continue this procedure with any of the other options Second dialog box appearsPress Tab to highlight OK. Press Enter Select Adapter Installed Adapters Drivers Loading NetworkLocating the Network Drivers Accessing DOSDescribes how to access DOS from various operating systems Loading NetWare ODI DriversOne Eisa Adapter in a Client Loading Network Drivers To view the full text of the license agreement, press F1 Alternatively, at the prompt, typeHave only one 3Com Bus Master adapter installed To print the ﬁle, type Multiple Eisa Adapters in a ClientWhen the program has ﬁnished a Save the conﬁguration Reboot the computer Finding the Adapter’s Slot Number Repeat a for the second adapterMain menu appears One Eisa Adapter in a Server Loading NetWare ODI Drivers Multiple Eisa Adapters in a ServerFinding the Adapter’s Port Address for Multiple Adapters For the latest NLMs, contact Novell For NetWare 3.12, 4.0, orLoading Windows 95 Drivers Loading Non-NetWare DriversTo load other types of network drivers, follow these steps Windows Ndis DriversNdis Windows for Workgroups Windows NT, versionTranscend PC Link SmartAgent Driver Agents Desktop Management InterfaceAdditional Drivers Illustrates how the procedures in this chapter might be used Performing Troubleshooting Diagnostic TestsBefore Running the Tests Diagnostic Tests OverviewTypes of Tests Starting the Diagnostic ProgramPress Enter to start the tests Command Line AccessRunning the Group 1 Tests To run the Group 1 tests, follow these stepsMbps or 100 Mbps Running the Group 3 TestSetting Up an Echo Server Enable the Group 3 test by selecting the Enable Group button Getting Help If a Test Fails To change the test parameters, follow these steps Changing the Test SetupMiscellaneous Checks LED LEDsPerforming Troubleshooting and Diagnostic Tests Local area network SpecificationsAdapter Card Speciﬁcations CSMA/CD local area networkMaximum UTP cable distance is 100 meters at either speed RJ-45 Connector Pin AssignmentsWhen properly connected to a 10BASE-T network, Cabling RequirementsTechnical Support On-line Technical Services3Com Bulletin Board Service Access by ModemTo use ThreeComForum Log on to CompuServe 3ComFacts Automated Fax ServiceWorld Wide Web Site ThreeComForum on CompuServeSupport from Your Network Supplier Local numbers are available within the following countriesDetails about recent conﬁguration changes, if applicable To obtain an RMA number, call or fax Returning Products for RepairAUI cable GlossaryDriver BackboneBackplane BusEcho server EMM386Ethernet Twisted-pair Parallel TaskingServer TransceiverSymbols IndexNumerics Diagnostic tests NLMs 4-10, 4-12 NETWARE\SERVER subdirectory 4-11 network Limited Warranty 3Com Corporation Bayfront Plaza Interference Handbook Cispr B Compliance