3Com EISA 10/100BASE-T manual Support from Your Network Supplier

Page 62

Support from Your Network Supplier

B-3

Local numbers are available within the following countries:

Country	Fax Number

Australia	800 123853
Belgium	0800 71279
Denmark	800 17319
Finland	98 001 4444
France	05 90 81 58
Germany	0130 8180 63
Italy	1678 99085

Country	Fax Number

Netherlands	06 0228049
Norway	800 11062
Portugal	05 05 442607
Russia (Moscow Only)	956 0815
Spain	900 964445
Sweden	020 792954
U.K.	0800 626403

Support from Your Network Supplier

If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualiﬁed to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

■Diagnostic error messages

■A list of system hardware and software, including revision levels

■Details about recent conﬁguration changes, if applicable

If you are outside the U.S. and Canada, contact your local 3Com sales ofﬁce to ﬁnd your authorized service provider:

Country	Telephone Number				Country	Telephone Number

Australia (Sydney)	(61)	(2)	959 3020		Mexico	(525) 531 0591
(Melbourne)	(61)	(3)	653 9515		Netherlands	(31)	(3)	402 55033
Belgium	(32)	(2)	7164880		Singapore	(65)	538 9368
Brazil	(55)	(11) 546 0869			South Africa	(27)	(11) 803 7404
Canada	(905) 882 9964				Spain	(34)	(1)	3831700
France	(33)	(1)	69 86 68 00		Sweden	(46)	(8)	632 91 00
Germany	(49)	(89) 6 27 32 0			Taiwan	(886) (2) 577 4352

Image 62

Contents User Guide Fast Etherlink Parallel TaskingNetwork Adapter Adapters3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Loading Network Drivers Cispr B Compliance Figures Tables Introduction How to Use This GuideAbout this Guide Conventions Print Autolink.logSingle-slot, 32-bit half-card Adapter FeaturesIntroduction Procedures described in this guide are shown in Figure Procedure OverviewInstalling the Hardware Hardware Installation OverviewInserting the Fast EtherLink Eisa Adapter Installing the Boot PromInspecting the Adapter Computer with PCI and Eisa Slots List of devices appears, arranged by type Conﬁrming Adapter InstallationName of the installed 3Com adapter appears, as shown below Connecting to the Network Installing the Hardware Auto Select Media Type Configuring the Adapter Adapter Conﬁguration OverviewUsing a NOS Other Than Windows Conﬁguring the AdapterUsing Windows Software Option Settings Complete one of the following instructionsFull Duplex Media TypeNetwork Driver Optimization Multitasking environments, choosingChanging the Settings At the prompt, typeI N N U Press Tab to highlight OK. Press Enter Continue this procedure with any of the other optionsSecond dialog box appears Select Adapter Installed Adapters Loading Network DriversAccessing DOS Locating the Network DriversOne Eisa Adapter in a Client Describes how to access DOS from various operating systemsLoading NetWare ODI Drivers Loading Network Drivers Alternatively, at the prompt, type To view the full text of the license agreement, press F1Have only one 3Com Bus Master adapter installed Multiple Eisa Adapters in a Client To print the ﬁle, typeWhen the program has ﬁnished a Save the conﬁguration Main menu appears Reboot the computer Finding the Adapter’s Slot NumberRepeat a for the second adapter One Eisa Adapter in a Server Multiple Eisa Adapters in a Server Loading NetWare ODI DriversFinding the Adapter’s Port Address for Multiple Adapters For NetWare 3.12, 4.0, or For the latest NLMs, contact NovellTo load other types of network drivers, follow these steps Loading Windows 95 DriversLoading Non-NetWare Drivers Windows NT, version Ndis DriversNdis Windows for Workgroups WindowsAdditional Drivers Transcend PC Link SmartAgent Driver AgentsDesktop Management Interface Performing Troubleshooting Diagnostic Tests Illustrates how the procedures in this chapter might be usedDiagnostic Tests Overview Before Running the TestsStarting the Diagnostic Program Types of TestsTo run the Group 1 tests, follow these steps Command Line AccessRunning the Group 1 Tests Press Enter to start the testsRunning the Group 3 Test Mbps or 100 MbpsSetting Up an Echo Server Enable the Group 3 test by selecting the Enable Group button Getting Help If a Test Fails Changing the Test Setup To change the test parameters, follow these stepsMiscellaneous Checks LEDs LEDPerforming Troubleshooting and Diagnostic Tests CSMA/CD local area network SpecificationsAdapter Card Speciﬁcations Local area networkCabling Requirements RJ-45 Connector Pin AssignmentsWhen properly connected to a 10BASE-T network, Maximum UTP cable distance is 100 meters at either speedAccess by Modem On-line Technical Services3Com Bulletin Board Service Technical SupportThreeComForum on CompuServe 3ComFacts Automated Fax ServiceWorld Wide Web Site To use ThreeComForum Log on to CompuServeDetails about recent conﬁguration changes, if applicable Support from Your Network SupplierLocal numbers are available within the following countries Returning Products for Repair To obtain an RMA number, call or faxGlossary AUI cableBus BackboneBackplane DriverEthernet Echo serverEMM386 Transceiver Parallel TaskingServer Twisted-pairNumerics SymbolsIndex Diagnostic tests NLMs 4-10, 4-12 NETWARE\SERVER subdirectory 4-11 network Limited Warranty 3Com Corporation Bayfront Plaza Interference Handbook Cispr B Compliance