3Com Server manual Online Technical Services, World Wide Web Site, 3Com Bulletin Board Service

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B	TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3Com Corporation’s World Wide Web site.

Online Technical Services

3Com offers worldwide product support 24 hours a day,

7 days a week, through the following online systems:

■World Wide Web site

■3Com Bulletin Board Service (3ComBBS)

■3ComFactsSM automated fax service

■3ComForum on CompuServe online service

World Wide Web Site

Access the latest networking information on 3Com Corporation’s World Wide Web site by entering our URL into your Internet browser:

http://www.3com.com/

This service features the latest information about 3Com solutions and technologies, customer service and support, news about the company, Net Age® Magazine, technical documentation, and more.

3Com Bulletin Board Service

3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week.

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Contents Part No -1128-000 Published February 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Configuration Figures Tables Text Conventions Installation RequirementsLifetime Limited Warranty Australia, New Zealand Japan Asia Italy, Greece, Spain, Portugal, MaltaSweden, Finland, Norway Belgium, Netherlands, LuxembourgConventions About this GuideIcon Description Convention Description Related Documentation1Basic TR-in-FE System Introduction2Larger-Scale TR-in-FE System Safety Precautions Hardware InstallationInstallation Instructions Installation RequirementsUnpack and inspect the NIC Insert the 3C395 NIC in a PCI slot Remove the computer coverTurn on the PC and check the NIC LEDs 2Connecting the CableBefore You Install Software Before You Install SoftwarePage Obtaining the Latest Drivers Installing the NetWare Server DriverAt the console prompt, enter NetWareWindows NT Installing the Windows NT DriverAt the following prompts, make these selections 4CHAPTER 3 Software Installation LEDs TroubleshootingColor Flashing Steady Off About the Conﬁguration and Diagnostic Program DOS Diagnostic TestsTest Description Running Group 1 Tests Boot the PC under DOSFrom the Test menu, select Run Tests To start the tests, press EnterRunning the Group 3 Test Getting Help If a Test Fails Changing the Test SetupSymptom Tip Further TestingSymptom Tip Page Option Description Default Available Settings ConfigurationFrom the Install menu, select a NIC as follows Changing Conﬁguration SettingsSelect options and select settings When all changes are complete, exit the program To save settings, select OKChanging the Windows NT Registry Page Specifications Figure A-1 shows the RJ-45 connector pin assignments RJ-45 Connector Pin Assignments3Com Bulletin Board Service Online Technical ServicesWorld Wide Web Site Access by Analog Modem 3ComFacts Automated Fax ServiceAccess by Digital Modem 408 654Support from Your Network Supplier 3ComForum on CompuServe Online ServiceLog on to your CompuServe account Press Return to see the 3ComForum main menuSupport from 3Com 3Com Iberia Regional Sales Office Telephone Number 3Com GmbH3Com Latin America 3Com MediterraneoCountry Telephone Number Fax Number Returning Products for RepairNumbers IndexURL B-1 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity