3Com Server manual Returning Products for Repair, Country Telephone Number Fax Number

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B-6APPENDIX B: TECHNICAL SUPPORT

Returning Products for Repair

Before you send a product directly to 3Com for repair, you must first obtain a Return Materials Authorization (RMA) number. Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, call or fax:

Country

Telephone Number

Fax Number

 

 

 

 

U.S.A. and Canada

1 800 876

3266,

408 764 7120

 

option 2

 

 

Latin America

1 408 326

2927

408 764 7120

Europe, South Africa,

44 1442 435860

44 1442 435822

and Middle East

 

 

 

Elsewhere

1 408 326

2926

1 408 764 7120

 

 

 

 

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Contents Part No -1128-000 Published February 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Configuration Figures Text Conventions Installation Requirements TablesLifetime Limited Warranty Sweden, Finland, Norway Asia Italy, Greece, Spain, Portugal, MaltaAustralia, New Zealand Japan Belgium, Netherlands, LuxembourgAbout this Guide ConventionsIcon Description Related Documentation Convention DescriptionIntroduction 1Basic TR-in-FE System2Larger-Scale TR-in-FE System Hardware Installation Safety PrecautionsInstallation Requirements Installation InstructionsUnpack and inspect the NIC Remove the computer cover Insert the 3C395 NIC in a PCI slot2Connecting the Cable Turn on the PC and check the NIC LEDsBefore You Install Software Before You Install SoftwarePage Installing the NetWare Server Driver Obtaining the Latest DriversNetWare At the console prompt, enterInstalling the Windows NT Driver Windows NTAt the following prompts, make these selections 4CHAPTER 3 Software Installation Troubleshooting LEDsColor Flashing Steady Off DOS Diagnostic Tests About the Configuration and Diagnostic ProgramTest Description From the Test menu, select Run Tests Boot the PC under DOSRunning Group 1 Tests To start the tests, press EnterRunning the Group 3 Test Changing the Test Setup Getting Help If a Test FailsFurther Testing Symptom TipSymptom Tip Page Configuration Option Description Default Available SettingsChanging Configuration Settings From the Install menu, select a NIC as followsSelect options and select settings To save settings, select OK When all changes are complete, exit the programChanging the Windows NT Registry Page Specifications RJ-45 Connector Pin Assignments Figure A-1 shows the RJ-45 connector pin assignmentsOnline Technical Services 3Com Bulletin Board ServiceWorld Wide Web Site Access by Digital Modem 3ComFacts Automated Fax ServiceAccess by Analog Modem 408 654 Log on to your CompuServe account 3ComForum on CompuServe Online Service Support from Your Network Supplier Press Return to see the 3ComForum main menuSupport from 3Com 3Com Latin America Regional Sales Office Telephone Number 3Com GmbH3Com Iberia 3Com MediterraneoReturning Products for Repair Country Telephone Number Fax NumberIndex NumbersURL B-1 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity