3Com Server manual Support from 3Com

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B-4APPENDIX B: TECHNICAL SUPPORT

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

Support from 3Com

If you are unable to receive support from your network supplier, technical support contracts are available from 3Com.

Contact your local 3Com sales ofﬁce to ﬁnd your authorized service provider using one of these numbers:

Regional Sales Office	Telephone Number

3Com Corporation	800 NET 3Com
P.O. Box 58145	800 NET 3Com
5400 Bayfront Plaza
Santa Clara, California
95052-8145
U.S.A.
3Com Asia Limited	61 2 9937 5000 (Sydney)
Australia	61 2 9937 5000 (Sydney)
	61 3 9866 8022 (Melbourne)
Hong Kong	852 2501 1111
India	91 11 644 3974
Indonesia	62 21 572 2088
Japan	81 6 536 3303 (Osaka)
	81 3 3345 7251 (Tokyo)
Korea	82 2 3455 6300
Malaysia	60 3 732 7910
New Zealand	64 9 366 9138
Philippines	632 892 4476
P.R. of China	8610 68492568 (Beijing)
Singapore	86 21 63501581 (Shanghai)
Singapore	65 538 9368
Taiwan, R.O.C.	886 2 377 5850
Thailand	662 231 8151 5
3Com Austria	43 1 580 17 0
3Com Benelux B.V.	32 2 725 0202
Belgium	32 2 725 0202
Netherlands	31 0346 586211
3Com Canada	403 265 3266
Calgary	403 265 3266
Edmonton	403 423 3266
Montreal	514 683 3266
Ottawa	613 566 7055
Toronto	416 498 3266
Vancouver	604 434 3266
3Com France	33 1 69 86 68 00

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Contents Part No -1128-000 Published February 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Configuration Figures Text Conventions Installation Requirements TablesLifetime Limited Warranty Asia Italy, Greece, Spain, Portugal, Malta Australia, New Zealand JapanSweden, Finland, Norway Belgium, Netherlands, LuxembourgConventions About this GuideIcon Description Related Documentation Convention DescriptionIntroduction 1Basic TR-in-FE System2Larger-Scale TR-in-FE System Hardware Installation Safety PrecautionsInstallation Instructions Installation RequirementsUnpack and inspect the NIC Remove the computer cover Insert the 3C395 NIC in a PCI slot2Connecting the Cable Turn on the PC and check the NIC LEDsBefore You Install Software Before You Install SoftwarePage Installing the NetWare Server Driver Obtaining the Latest DriversNetWare At the console prompt, enterWindows NT Installing the Windows NT DriverAt the following prompts, make these selections 4CHAPTER 3 Software Installation LEDs TroubleshootingColor Flashing Steady Off About the Conﬁguration and Diagnostic Program DOS Diagnostic TestsTest Description Boot the PC under DOS Running Group 1 TestsFrom the Test menu, select Run Tests To start the tests, press EnterRunning the Group 3 Test Changing the Test Setup Getting Help If a Test FailsFurther Testing Symptom TipSymptom Tip Page Configuration Option Description Default Available SettingsFrom the Install menu, select a NIC as follows Changing Conﬁguration SettingsSelect options and select settings When all changes are complete, exit the program To save settings, select OKChanging the Windows NT Registry Page Specifications RJ-45 Connector Pin Assignments Figure A-1 shows the RJ-45 connector pin assignments 3Com Bulletin Board Service Online Technical Services World Wide Web Site 3ComFacts Automated Fax Service Access by Analog ModemAccess by Digital Modem 408 6543ComForum on CompuServe Online Service Support from Your Network SupplierLog on to your CompuServe account Press Return to see the 3ComForum main menuSupport from 3Com Regional Sales Office Telephone Number 3Com GmbH 3Com Iberia3Com Latin America 3Com MediterraneoReturning Products for Repair Country Telephone Number Fax NumberIndex NumbersURL B-1 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity