Samsung CLP-350 manual Common Windows problems

Condition	Suggested solutions
Wrinkles or creases •	Ensure that the paper is loaded properly.
•	Check the paper type and quality. (See
	"Specifications on print media" on page 4.2.)

•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.

Back of printouts	Check for leaking toner. Clean the inside of
are dirty	the machine. Contact a service
	representative.

Black pages	•	The toner cartridge may not be installed
		properly. Remove the cartridge and reinsert
		it.
	•	The toner cartridge may be defective and
		need replacing. Remove the toner cartridge
		and install a new one. (See "Replacing the
		toner cartridge" on page 6.4.)
	•	The machine may require repair. Contact a
		service representative.

Loose toner	•	Clean the inside of the machine. Contact a
		service representative to clean the inside of
		the machine. After cleaning the inside of the
		machine, if you still have the same
		problems, contact a service representative.
	•	Check the paper type and quality. (See
		"Specifications on print media" on page 4.2.)
	•	Remove the toner cartridge, and then install
		a new one. (See "Replacing the toner
		cartridge" on page 6.4.)

•If the problem persists, the machine may require repair. Contact a service representative.

	Condition		Suggested solutions
Character Voids		Character voids are white areas within parts of
		characters that should be solid black:
		•	You may be printing on the wrong surface of
			the paper. Remove the paper and turn it
			around.
		•	The paper may not meet paper
			specifications. (See "Specifications on print
			media" on page 4.2.)
Horizontal stripes		If horizontally aligned black streaks or smears
		appear:
		•	The toner cartridge may be installed
			improperly. Remove the cartridge and
			reinsert it.
		•	The toner cartridge may be defective.
			Remove the toner cartridge and install a
			new one. (See "Replacing the toner
			cartridge" on page 6.4.)
		•	If the problem persists, the machine may
			require repair. Contact a service
			representative.
Curl		If the printed paper is curled or paper does not
		feed into the machine:
		• Turn the stack of paper over in the tray. Also
			try rotating the paper 180° in the tray.
		• Change the printer option and try again. Go to
			printer properties, click Paper tab, and set paper
			type to Thin. Refer to the Software Section for
			details.
An unknown image		You machine is probably being used at an
repetitively appears		altitude of 1,000 m (3,281 ft) or above. The
on the next few		high altitude may affect the print quality from
sheets or loose		loose toner or light imaging. You can set this
toner, light print, or		option through Printer Settings Utility or the
contamination		Printer Tab in printer driver’s properties. See
occurs.		"Altitude adjustment" on page 3.4.
Common Windows problems
	Condition		Suggested solutions
“File in Use”		Exit all software applications. Remove all
message appears		software from the StartUp Group, then restart
during installation.		Windows. Reinstall the printer driver.
“Error Writing to		•	Ensure that the cables are connected
LPTx” message			correctly and the machine is on.
appears.		• If bi-directional communication is not turned
			on in the driver, it will also cause this
			message.

7.8 <Troubleshooting>