Runco LS-5, LS-3 operation manual RuncoCare Claim Procedure

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RuncoCare Claim Procedure

In the event of a product defect, please follow the warranty claim procedure provided below:

1.The Customer is required to contact a Runco dealer or Runco Technical Support via email at support@runco.com or via phone at (toll free) 800-23RUNCO(800-237-8626). If the customer is located outside North America, call +3589 4200 554 in Europe for product service.

2.Be prepared to provide the date of purchase, the place of purchase, serial number, product model number, description of the problem and troubleshooting steps already attempted.

3.Runco Technical Support staff will attempt to correct any minor issues that may be causing the problem. If Runco is unable to fix the problem to the customer’s satisfaction, Runco will issue a Return Material Authorization (RMA) if it is determined that the claim was made within the coverage period of the Standard Limited Warranty.

4.The customer will need to return the defective product to the Runco repair depot location specified by the Runco technical support representative. The customer will need to properly package the defective product, consisting of the product only, and not include any accessories (e.g., cables, remotes, carrying cases, lens, lens cap and other peripherals) and return it to the Runco repair depot specified by the technical support representative. It is the customer’s responsibility to properly package the hardware, include all appropriate materials, and return it to the location specified by the Runco technical support department. The customer will need to address and resolve any shipping damage claims directly with the shipping company.

5.The customer is responsible for providing a suitable box to ship the defective product to an authorized Runco repair depot. Boxes may be purchased from a Runco technical support representative.

6.The customer is responsible for paying freight charges to ship the defective product to an authorized Runco repair depot.

7.Runco will pay freight charges to return the repaired/replacement product to the customer from the Runco repair depot.

8.Once an RMA has been created, the customer may contact serviceorders@runco.com for followup questions or confirmation status of the claim process.

Warranty Exclusions

This RuncoCare Standard Limited Warranty does not include or is limited by the following:

1.Products not purchased from an authorized Runco dealer

2.Rental costs incurred by the customer in the event of product defect or failure

3.Any product with a defaced, modified, or removed serial number

4.Damage, deterioration, or malfunction resulting from:

a Accident, abuse, misuse, neglect, improper ventilation, fire, water, disaster, lightning, or other acts of nature, smoke exposure (cigarette or otherwise), unauthorized product modification (including use of an unauthorized mount), or failure to follow instructions supplied with the product

b Repair or attempted repair by anyone not authorized by Runco c Any damage to the product due to shipment

d Removal or installation of the product

e Causes external to the product, such as electric power fluctuations or failure f Use of supplies or parts not meeting Runco’s specifications

g Normal wear and tear

h Expected lamp degradation and normal decrease in lamp output over a period of time or as the lamp is consumed i Customer caused defects, including but not limited to, scratched/defaced/altered plastics

iv

Runco LS-3/LS-5 Installation/Operation Manual

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Contents LS-3 Series LS-5 Series LS-3 LS-3/CineWide LS-5 LS-5/CineWidePage RuncoCare Standard Two Year Limited Warranty RuncoCare Standard FeaturesRuncoCare Claim Procedure Page Copyright and Trademarks Important Safety Instructions Compliance Information Declaration of ConformityFCC Part Page Table of Contents Maintenance and Troubleshooting OperationSpecifications Serial CommunicationsTable of Contents Xiv List of Figures List of Figures Xvi Introduction About This ManualUsing This Manual If you need Turn toDescription, Features and Benefits Additional Features of the LS-5 Controls and Functions LS-3/LS-5 at a GlanceSource LS-3/LS-5 Rear/Bottom/Top View Runco Logo Badge Page Page LS-3/LS-5 Remote Control Projector onPIP Remote Control InstallationOperation IR Reception Angles Quick Setup Installation OverviewStep Procedure For Details, ReferInstallation Projector Installation OptionsInstallation Type ConsiderationsAmbient Light Throw DistanceVertical and Horizontal Throw Ratios for the LS-3/LS-5 SeriesPosition Lens Shift Horizontal Lens Shift Example Only Folded Optics Installing the Optional CineWide Lens MountOther Considerations CineWide Base Plate Installing the FixedDo not use the mounting screws provided with the ceiling Mounting the LS-3/LS-5 Connections to Connector Panel AccessLS-3/LS-5 Connecting Source Components to the LS-3/LS-5 HDMI/DVI Connections See FigureRGB Connections Page 11. Composite and S-Video Connections RS-232 Controller ConnectionConnecting 12-Volt Connecting an External IRTrigger Output to External Theater EquipmentTurning on the Power Lens Adjustments Connecting to AC PowerFocus and Zoom Lens Shift Zoom Out Focus ZoomInstallation Changing the OSD Language Adjusting the Picture Orientation Rear Projection Ceiling ModeInstalling and Adjusting the CineWide Anamorphic Lens It is extremely important that the primary lens is properlyAdjusting the Lens Height and Angle Correct Lens Angle Incorrect Lens Angle Operation Selecting Video MemorySelecting an Aspect Ratio Selecting An Input SourceUsing Picture-In-Picture PIP Available Main and PIP Source CombinationsPIP Input Source MainUsing the On-Screen Menus LS-3/LS-5 OSD Menu Structure Main LS-3/LS-5 Main MenuAspect Ratio Settings 169169 NarrowNative You must enter a passcode to access the Save ISF Typical Pluge Pattern for Adjusting Brightness Typical Test Pattern for Adjusting Sharpness Operation Overscan Examples Source Select Sub-Menu Advanced LS-3/LS-5 Advanced MenuOperation X/y Color Gamut Values ColorRGB Adjust Sub-Menu 10. Fine Sync Sub-Menu Operation System 11. LS-3/LS-5 System Menu12. Source Enable Sub-Menu PBP1 PBP2 14. PIP Split-Screen Mode Control Page Language 15. LS-3/LS-5 Service Menu OSD menus are not available when in test pattern mode Operation Maintenance and Troubleshooting Lamp ReplacementTroubleshooting Chart Troubleshooting TipsSymptom Possible Causes Solution Troubleshooting Chart Maintenance and Troubleshooting Key Commands Serial CommunicationsSerial Command Key Names and IR Codes RS232 Remote Button IR Code Description Keyname SetGam.crt Operations Control Commands Function Action on unit Lit.togSerial Commands Operation Commands ValuesSave.mem Source.sel = ? Satco = ? Auto.pow.off = ? Act.source Status RS-232 Error Codes Error Code LED Indication DescriptionPage LS-3/LS-5 Specifications Dimensions Weight without lensOperating Temperature Universal Power SupplyLS-3/LS-5 Dimensions 1shows the LS-3/LS-5 dimensions, in millimetersSupported Signal Timings by Input Supported TimingsPAL-B/G