Runco SP-42DHD, SP-60DHD, SP-50DHD manual Troubleshooting Tips, Symptom Possible Causes Solution

Page 60

Maintenance and Troubleshooting

5.2

Troubleshooting Tips

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the PlasmaWall. If the suggested solutions fail to resolve the problem or if you encounter an issue not described here, please contact your Runco dealer or Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom

Possible Cause(s)

Solution

The display does not turn on after initial installation.

•The PlasmaWall is not plugged in or the AC outlet is not active.

•The DHD Controller is not plugged in or the AC outlet is not active.

•The remote control batteries have run out.

•The serial connection from the DHD Controller to the PlasmaWall is incorrect.

•Ensure that the PlasmaWall is plugged in and that the AC outlet is active.

•Ensure that the DHD Controller is plugged in and that the AC outlet is active.

•Replace the batteries.

•Ensure that the RS-232 output from the DHD Controller is properly connected to the RS-232C input on the PlasmaWall (see Figure 3-3).

The PlasmaWall and DHD Controller are both on, but there is no picture and on-screen menus do not appear.

•Faulty or incorrect video connection between the DHD Controller and the PlasmaWall.

•Incorrect input source selection.

•Ensure that the DVI and/or RGBHV outputs from the DHD Controller are properly connected to the video inputs on the PlasmaWall (see Figure 3-3).

•Choose the correct input source on the display (refer to Selecting the Input

•Display Device input source is set to RGB, DHD Controller input is set to DVI 1 or DVI 2 and DVI source is HDCP-encrypted.

Source on page 32).

•Set the Display Device input source to DVI/HDMI or use a different input on the DHD Controller for the encrypted source material.

The display is on and menus	•	Incorrect source selection.	• Select the correct source.
appear, but there is no	•	Source component is not	• Turn on the source
picture.		turned on.	component.
	•	Source component is	• Check connections from
		connected incorrectly or	source component to DHD
		not at all.	Controller.

Image is too bright and/or	•	Contrast is set too high.	• Lower the contrast setting.
lacks definition in the bright
areas of the image.

50	PlasmaWall SP Series Owner’s Operating Manual

Image 60

Contents SP-42DHD SP-50DHD SP-60DHD Page Three Year Limited Warranty For Plasma DisplaysRIGHTS, Limits and Exclusions Runco INTERNATIONAL, INC Safety Precautions Table of Contents Maintenance and Troubleshooting SpecificationsAppendix A. PlasmaWall Service Remote Control OperationList of Figures List of Figures Introduction About This ManualUsing This Manual If you need Turn toDescription, Features and Benefits Key Features and BenefitsOptional Accessories Controls and Indicators Controls and FunctionsPlasmaWall at a Glance PlasmaWall Model SP-42DHD Rear Panel PlasmaWall Model SP-50DHD Rear Panel PlasmaWall Model SP-60DHD Rear Panel Main Power Switch Digital RGB Input 2 DVI-DExternal Speaker Output Right External Speaker Output LeftPower Button DHD Controller Front PanelRunco Icon IR SensorUP Button Left ButtonEnter Button Down ButtonComponent Video RCA connectors DHD Controller Rear PanelDVI OUT Inputs 3. DVI 1 / DVI 2 DigitalComposite Video Input RS-232 Control PortMain AC Fuse DHD Controller Remote Control DHD Controller Remote ControlIR Output Indicator EnterLight MenuCinema SVCISF Night ISF DAYInstallation Remote ControlOther surfaces Quick Setup Step Procedure For Details, refer toInstallation ConsiderationsHigh-Altitude Operation Mounting the PlasmaWallAmbient Light VentilationInstallation Connecting PlasmaWall to the DHD Controller Connections to the PlasmaWall and DHD ControllerRS-232 Connection from the DHD Controller to the PlasmaWall Connecting Source Components to the DHDDVI Connections See Figure DVI Source DVD Player or HD Tuner with Hdmi or DVI outDigital DTV RGB Connections See Digital DTV RGB ConnectionsRefer to Computer/Video Signal Compatibility on page 64 for Analog Computer RGB Connections See FigurePersonal Computer Composite/S-Video/Component Video Connections See Figure DVD Player, VCR Satellite Receiver Laser Disc etcConnecting 12-Volt Trigger Outputs to External Equipment RS-232 ControllerConnection 11. Installing the Cable Ties Turning on the Power OperationYou must enter a passcode to access the Service menu Operation Using the On-Screen Menus ISF Presets ServiceInput Source Aspect RatioMain Menu Input SourceAspect Ratio HD Pass Thru 1 HD Pass ThruAspect Ratio Settings Remote Aspect Ratio Control Description KeyPicture Picture Brightness Contrast Color Tint SharpnessTypical Gray Bar Pattern for Adjusting Contrast Gray Yellow Cyan Green Magenta Red Blue Input Position Input Position Left/Right Up/Down Width Height OverscanISF Presets ISF Presets ISF Night ISF Day Custom Save Factory DefaultInformation Serial Number Hardware Firmware 0002.034B Date Nov 25Gain/Offset Refer to ISF Night Display Color, above CalibrationService Should be used by ISF-certified technicians onlyInput Names Restore Composite Video Component SD HD/RGB 1 and HD/RGB 2 Color Space Select Auto, RGB or YUV Operation Operation Maintenance and Troubleshooting CleaningCleaning the Display Panel Body and Remote Control Cleaning the ScreenTroubleshooting Tips Symptom Possible Causes SolutionComputer/Video Signal Maintenance and Troubleshooting Serial Communications Letterbox EnterCommand Value Description Min/max Stored? Power On/Off CommandsInput Selection Commands Aspect Ratio CommandsImage Preset Commands Value Description Min/max Stored? Input Position Commands Output Shift CommandsBkgnd Command Parameter min/max Value Stored? Description Enter keySpecifications PlasmaWall SpecificationsModel SP-42DHD Model SP-50DHDDHD Controller Specifications Dimensions PlasmaWall14.8 34.3 49.1 M8 Screw Computer/Video Signal Compatibility Input Refresh Rate Resolution RemarksHoriz KHz56.0 45.1 Specifications Figure A-1. PlasmaWall Service Remote Control OverviewRGB Setup Aspect RatioRGB-HD DVI-DService/Setup Menu Video NR NoiseReduction PlasmaWall Service Remote Control Page Runco CL-810 Owner’s Operating Manual