TROUBLESHOOTING GUIDE
Check the following before requesting service:
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| SYMPTOM |
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| POSSIBLE CAUSE |
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| POSSIBLE SOLUTION |
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| GENERAL |
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| No power. |
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| AC cord unplugged. |
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| Plug in the AC cord to an AC outlet. |
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| Power on, but unit not functioning |
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| Condensation has formed. |
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| Unplug the unit and wait about one to |
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| properly. |
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| two hours to allow the player to dry. |
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| Wrong type of CD inserted. |
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| This unit cannot play discs, other than |
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| DVD, VCD, MP3 or standard CDs. |
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| Unit needs to be reset. |
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| Press the ON/STANDBY button, then |
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| unplug the power cord. Wait one minute |
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| and then plug the unit back in. |
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| The disc is dirty or inserted incorrectly. |
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| Clean disc and insert label |
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| Some features and functions are not |
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| This is normal, try another function. |
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| available on all discs. |
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| No picture. |
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| The equipment is not connected properly. |
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| Connect the equipment according to |
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| the instructions in this manual. |
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| The INPUT of the TV is not set to receive |
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| Select the appropriate video input |
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| the DVD signal output. |
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| mode, usually VIDEO or A/V. |
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| The video cables are not securely |
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| Connect the video cables securely. |
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| connected. |
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| The connected TV’s power is off. |
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| Turn the TV on. |
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| No sound. |
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| The equipment is not connected properly. |
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| Connect the equipment according to |
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| the instructions in this manual. |
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| The equipment connected with the audio |
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| Select the appropriate audio input |
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| cable is not set to receive the DVD signal |
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| mode. |
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| input. |
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| The audio cables are not securely |
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| Connect the audio cables securely. |
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| connected. |
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| The connected receiver’s power is off. |
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| Turn the audio receiver on. |
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| The playback picture is poor. |
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| The disc is dirty. |
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| Clean the disc. |
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| The Search feature is not working. |
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| Some discs have sections that do not |
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| This is normal on some discs. |
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| allow searching. |
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| The picture is not fitting properly. |
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| Wrong menu option is selected in the |
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| Select the correct TV type (16:9, Panscan |
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| SETUP MENU. |
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| or Letterbox) which matches the TV. |
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| The remote control is not working. |
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| The batteries are weak or dead. |
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| Install fresh batteries. |
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| The batteries are not installed properly. |
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| Install batteries according to the diagram. |
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| The remote is not aimed at the sensor. |
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| Aim the remote at the sensor. |
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| Distance is too far or there is too much |
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| Operate within 20ft, or reduce the light |
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| light in the room. |
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| in the room. |
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| There is an obstacle in the path of the |
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| Move obstacle. |
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| beam. |
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