LG Electronics 42LD665H, 47LD555H, 37LD555H Commercial Mode Check / FTG Operation Troubleshooting

Page 64

Troubleshooting (Cont.)

Commercial Mode Check / FTG Operation Troubleshooting

Commercial Mode Check

Use this flowchart to determine whether the TV is currently in Commercial Mode.

Press POWER on

Installer Remote.

TV turned

No

ON?

 

Yes

 

Leave the TV set ON,

and press MENU on the

Installer Remote.

Function

No

Menu

 

on display?

 

Yes

 

TV is in

Commercial Mode.

TV

connected No to AC

Power?

Yes

Bad

TV

Press MENU repeatedly

as if to access the

Installer Menu.

Plug into AC

Power outlet.

On-screen

menu display No no longer

toggles?

Yes

TV is in

Commercial Mode.

TV is not in Commercial

Mode. Call Technical Support for assistance.

FTG Operation Troubleshooting

The following table provides troubleshooting information for when the EBL is configured in the FTG Mode of operation.

Symptom

Possible Cause(s)

Solution(s)

 

 

 

Communication Error

Cable(s) not connected.

Check and connect communication cables.

(“Communications

 

 

TV not powered.

Check/connect the TV power cord.

Timeout”)

 

 

 

 

TV not turned ON.

TV needs to be turned ON (default FTG Mode).

 

 

 

 

Wrong COM

In the FTG Device Configuration Application, select the

 

(communication) port.

correct COM port for the cable being used.

 

 

 

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Contents 206-4200 Rev B Copyright 2011, LG Electronics U.S.A., IncFor Customer Support/Service, please call­ Power Cord OverloadingGrounding Disconnect DeviceCleaning Outdoor Antenna GroundingAntenna Grounding According to NEC, ANSI/NFPA Transporting ProductTable of Contents Setup Checklist Commercial Mode OverviewPass-through Mode FTG Mode Remote Management in FTG ModeExternal MPI Control CloningProCentric TV Interactive Menu Features ProCentric OperationProCentric Setup FTG Mode via CPUApplication Tuning Mode ProCentric Modes of OperationInstaller Remote Control Typical Key Functions EnterMaster TV Setup Clonable TV Setup Menu FeaturesBefore You Begin Cloning MethodsSet Installer Menu items Master TV Setup ProcedureSet up TV features Channel Verify the TV setup Lock the channel lineupInstaller Menu Accessing the Installer MenuUsing the Installer Menu Exiting the Installer Menu and Activating UpdatesInstaller Menu Items 000 through Brief Description of Function and CommentsInstaller Menu Items 075 through Rear RGB ENDetailed Descriptions of Installer Menu Items Installer SequenceMute Disable Sleep TimerFeature Level Caption LockAUX Status Atsc Tune Mode ProcentricBack Lighting Atsc BandStart Minor Channel Power SavingsData Channel Channel Icons / Custom Text Labels 2-5-4 + Menu Mode To perform channel editing/labelingCloning Overview Before you begin cloningLearn Setup from Master TV USB Cloning ProceduresUSB Cloning Notes Teach Master TV Setup to Target TV Learn From TV TLL Teach To TV TLL Clone Programmer Cloning Procedures TLL-1100A Cloning NotesOptional Set the Clock LT2002 Cloning Notes LT2002 Clone ProgrammerFrom previous FTG Mode via CPU or EBL FTG Mode of Operation OverviewFTG Mode via EBL TV Setup Menus Determining the TV Operating ModeFunction Menu FTG Mode via CPU From previous Teaching FTG Configuration to a TV Learning an FTG Configuration File from a TV Optional Manual Configuration / TV Setup Run Auto Tuning Channel SearchLD660H/LD665H Jack Panel FTG Mode via EBL Local ConfigurationLV555H Jack Panel FTG Configuration List FTG File Manager Utilities OverviewFTG File Manager Main Screen CLEAR/SAVEFTG Channel Map Configuration Utility RF Channel MapIP Channel Map EDIT/ADD MAPUpdate FTG Channel Map EditorADD ExitFTG Installer Menu Configuration Utility Configuration SettingsIP Environment Setup Access the IP Environment MenuNetwork Setup Offset SetupIP Environment Remote Jack Pack Setup Remote Jack Pack / TV Connections & SetupTV Connections Checking the Software Versions Upgrading TV/PTC SoftwareSplash Screen Image File Guidelines Downloading a Splash Screen ImageReference Power Consumption Settings 32/37/42LD660H & 32/37/42LD665H32/37/42/47/55LV555H 45.2 38%Reference TV Camport Auto Sense Operation Camport Side Video Functionality ControlCamport Operation Pass-through Camport Operation FTG or PPVReference TV Aux Input Configuration EnableReference b-LAN Setup & Overview TV Standby State TV Power On State001 Default Off PowerRJP Model List Legacy Models Scaler Models Reference RJP Model List and Input Auto-sensing HierarchyRJP Input Auto-sensing Hierarchy Priority Video Audio Reference Resetting Factory Defaults on the TVs Installer Menu Item 117 Fact DefaultAdditional FTG Mode via CPU Options Additional FTG Mode via EBL OptionsReference TV Zone Restrictions EnterReference LD660H/LD665H Rear Jack Panel Antenna Reference LV555H Rear Jack PanelRGB in PC Audio in RGB/DVI Component Reference Side Connections Panel LD660H/LD665H TVsLV555H TVs 2 InputLD660H/LD665H TVs only Reference RF Antenna ConnectionAntenna in Connect to Antenna/ Catv Troubleshooting General TroubleshootingTroubleshooting Flowchart Controller Quick CheckFTG Operation Troubleshooting Commercial Mode Check / FTG Operation TroubleshootingSymptom Possible Causes Solutions Clone Programmer Troubleshooting Symptom Possible Causes Possible SolutionsClone Programmer Master and Target TVsGlossary of Terms Document Revision History Document Revision History / NotesDate Description For Customer Support/Service, please call­