Troubleshooting
General Troubleshooting
Some Quick and Easy Tips for Resolving Problems
Symptom | Possible Cause(s) | Possible Solution(s) |
Installation
Cannot direct enter channel number.
(TV in | If Installer Menu item 028 CH. OVERIDE is set to 0, only |
item 028 CH. OVERIDE is set to 0, i.e., | channels that are active in the TV’s channel lineup can be |
disabled (recommended setting). | selected. Set CH. OVERIDE to 1 to allow access for direct |
| keypad entry to all channels. |
(TV in FTG Mode) The channel entered is | Channel access is restricted to channels included in the FTG |
not part of the FTG Channel Map. | Channel Map. If necessary, make changes to the FTG |
| Channel Map using the FTG File Manager or the FTG Device |
| Configuration Application, as appropriate. |
Power
No power.
See troubleshooting flow chart on following page.
Display Panel Picture
No picture. | Display panel is turned OFF. | • | Turn TV ON. |
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| • | Power failure? |
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| Antenna/cable not connected. | Connect antenna/cable signal to TV. | |
| Connections incorrect. | Check connections on TV. | |
| MPI not connected. | If applicable, connect MPI cable to MPI device. | |
| Encrypted program. | Try another channel. | |
| Wrong tuning band. | Adjust Installer Menu settings. | |
Erratic Operation
Installer Menu setup.
Wrong Installer Menu settings.
Adjust Installer Menu settings as required.
Installer Remote
Remote doesn’t work. | Remote not in TV Mode. | Use MODE key to select “TV”; puts remote into TV Mode. |
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| Not aimed at IR remote sensor. | Point remote at IR receiver on TV. |
| Remote too far from IR sensor. | Move remote closer to IR receiver on TV or darken room. |
| MPI not connected. | If applicable, connect MPI cable to MPI device. |
| IR path to TV’s receiver obstructed. | Remove obstructions. |
| Weak batteries. | Replace batteries. |
| Wrong battery polarity. | Check that “+” and |
| Too much light in room. | Dim room light. |
| Wrong Installer Remote. | Requires compatible Installer Remote. Contact your LG |
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| dealer. |
Picture Reception |
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Normal picture, poor or no sound.
Audio muted. | Press MUTE or use Volume Up key to increase sound level. |
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Broadcast problem. | Try a different channel. |
Note: For other problems not caused by the TV, refer to the other devices’ operating guide(s).
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