Dish Network Solo 381 manual Troubleshooting Tables

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Reference

Troubleshooting Tables

TROUBLESHOOTING TABLES

Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following:

1Review the section in this Guide that relates to the problem.

2If you cannot find a solution, then find the section in the following tables that relates to the problem.

Read the What’s Happening column until you find the problem.

Read the information in the Possible Reason column.

Try each of the suggested solutions in the What to Do column.

3Sometimes resetting the receiver can fix a minor problem. See Resetting Your Receiver on page 79.

4Make sure your TV is tuned to the correct channel or input. Use RECOVER as described on page 55.

5Make sure your remote control has fresh batteries. If you see the Remote Battery Low warning on your TV screen, it’s time to change the batteries. Follow the instructions on page 8.

6Make sure your receiver is connected to an active telephone line. See the instructions on page 73.

7Check for anything that might be blocking the satellite signal (for example, tree branches, snow, etc.).

8For more information, call the Customer Service Center at 1-800-333-DISH (3474), or see dishnet- work.com or tech.dishnetwork.com.

Note: Before calling the Customer Service Center, have ready the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number. Display the System Information screen to find these numbers (See Ordering your Programming). Also, write down any error messages that the receiver displays on the television screen.

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Contents Pay-Per-View Table of Contents Introduction Introduction to Dish Network ServicesWelcome WelcomeAbout Your Dish Network Account IntroductionWatching TV Now Where to Find Information on Your AccountPay-Per-View Additional ServicesSolar Interference Why Connect to a Phone LinePersonalizing Your Satellite Receiver Receiver CustomizationCaller ID Screens Setting Up Caller ID DisplayUsing Caller ID Using Caller IDChanging Languages Reset CC Defaults Using Dolby Surround SoundSelect Save Changing the Program Guide Order Resetting to Factory Defaults Tips QuestionsTips How to Connect Your Satellite Receiver Connections and SetupHigh-Definition TV Connections Connecting to a TVConnecting to a TV Standard-Definition TV ConnectionsYpbpr Connections Connections and SetupPage HD Display Connecting to Your Dish Antenna Phone System Setup Connecting the Phone LinePhone Line Connections Page Setting Up the Receiver to Control Your VCR Connecting OVER-THE-AIR ANTENNA/CABLE TVConnecting Over-the-Air Antenna/Cable TV Peaking Your Over-the-Air Antenna Scanning for Over-the-Air ChannelsDisplay Options for Local Channels Transmit Channel NumbersAbout Over-the-Air TV Broadcasts Chapter QAM Installations Resetting Your ReceiverDiagnostics Point Dish and Check SwitchUsing Troubleshooting Tools About Your Satellite Receiver Receiver and Remote ControlPage Remote Control Chapter Receiver and Remote Control Satellite Receiver Front Panel Satellite Receiver Front Panel Satellite Receiver Back PanelOpen and Close Menus Using the MenusList of Choices in the Menus Using Text Fields Using the Virtual KeyboardWhy doesn’t my remote control work? Watching TV Finding Programs to WatchChanging Channels Changing ChannelsFinding Programs to Watch Using the Browse BannerUsing Search to Find a Program Finding a Program by its Theme Tips Order and Watch Pay-Per-Views Pay-Per-ViewBuying a Pay-Per-View Program Buying a PAY-PER-VIEW ProgramHow can I order an event for all my receivers? Questions Favorites Lists Setting Up Your Favorites ListsWhat are Favorites Lists? What are Favorites LISTS?Naming Favorites Lists Why are channels missing from the Program Guide?Questions Securing Your Receiver and Account LocksWhat are Locks? What are LOCKS?Locking and Unlocking Your Receiver Creating or Changing Channel Locks Locking or Unlocking PAY-PER-VIEW ChannelsHiding Adult Content Tips Interactive TV Interacting with Your TVCustomer Support DishHOME Setting Up and Using Timers TimersTimers Timer TypesTimer Frequency Timers ListWhen a Timer Starts a Recording When the Receiver is OffSpecial Considerations When Using Timers Using the Timers List Setting UP a Quick Record Setting UP AN Automatic TimerUsing the Timers List Setting Up a Manual Timer Overlapping Timers Personalizing Your Remote Control Remote Control SetupChanging the Address Improving Receiver ControlImproving Receiver Control Page Installing a UHF Attenuator Adjusting the Remote AntennaRemote Control Modes Limited ModeControlling Other Components Combination Devices Setting Up Using Device Code TablesRemote Control Setup Setting Up Using Device Codes ScanChapter Reading Out the Device Codes Switching Between TV and Device Volume Control Controlling the Amplifier’s VolumeNow make sure the remote controls the amplifier’s volume Controlling the TV’s Volume Recover ButtonNow make sure the remote controls the TV’s volume Teaching Another Remote Control Remote Control Setup Sending Discrete Power On and Off Sending Discrete Power on and OFF107 Index 146733 Remote Control SettingsTV Input/Channel Settings Receiver InformationTroubleshooting Tables Remote Control Device Codes Troubleshooting and Device CodesTroubleshooting Tables Troubleshooting Tables003 Number Possible Reason What to Do001 002026 015018 022080 What Is Happening Possible Reason What to Do074 078Menus Remote ControlProgram Guide or the Browse Banner Favorites ListsWatching a Program Locks Caller IDTimer converts it to a manual TimersTelephone for Voice/Data/FAX Hearing a ProgramBuying a Pay-Per-View Program TV Codes Remote Control Device CodesVCR Codes Tuner/Amplifier Codes Reference Page Appendix Advance Exchange Program Residential Customer Agreement100 101 102 103 104 FCC Compliance FCC Compliance106