Dish Network Solo 381 manual Favorites Lists, Program Guide or the Browse Banner

Reference

Troubleshooting Tables

Program Guide or the Browse Banner

What Is Happening	Possible Reason	What to Do
In the Program Guide, some	• Red means that you have not	• If you want to buy a channel, call the
channels have a red background.	subscribed to that channel.	Customer Service Center at 1-800-333-
	You must subscribe to a	DISH (3474).
	channel before you can tune	• Use Customer Service on DishHOME.
	the receiver to it.
You cannot display future programs	• The Program Guide and	• Try displaying the Program Guide again
in the Program Guide or Browse	Browse Banner can display	later. By that time, it may show programs for
Banner.	programs scheduled for an	the time and date you want.
	extended, but not unlimited
	time beyond the present.
You cannot display programs that	• The Program Guide and	• Contact the program providers (for example,
have ended in the Program Guide	Browse Banner can display	the channel or network affiliate that
or Browse Banner.	only programs that have not	broadcast the program) for details on past
	yet ended. These features	programs.
	cannot display a time earlier
	than the present.
When you are using the Program	• You may have applied a	• You can change the applied Favorites List
Guide or Browse Banner, some	Favorites List other than the	while using the Program Guide by pressing
channels are missing.	list named All Chan.	the remote control Guide button. You can
		choose another custom Favorites List, the
		All Chan list, which includes all the channels,
		or the All Sub list, which includes all
		subscribed channels.
	• You may have set up the	• Unlock the receiver for the Program Guide to
	Program Guide so that when	display adult channels.
	the receiver is locked, the
	Guide hides adult channels

Favorites Lists

What Is Happening	Possible Reason	What to Do
You press the remote Guide	• If you have not added	• You must add channels to a custom Favorites List
button while the Program	channels to any custom	before you can apply it.
Guide is displayed. You find	Favorites List, you will be able
that you can apply only the All	to apply only the All Chan list
Chan list or the All Sub list.	or the All Sub list.
You try to change the	• The receiver will not allow you	• Choose another list to change.
All Chan list or the All Sub list.	to change the All Chan list or	Note: You can change the All Sub list by changing
The receiver displays an	the All Sub list.	what channels you buy.
ERROR message.
You try to apply an empty	• The receiver will not allow you	• Choose another list to apply, or add at least one
Favorites List. The receiver	to apply an empty list.	channel to the empty list.
displays an ERROR message.
A Favorites List does not show	• If you have set up the	• Unlock the receiver for the list to show adult
channels that you know you	Program Guide to hide adult	channels.
have added to it.	channels and the receiver is
	locked, the Favorites List will
	not show such channels.

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