Dish Network Solo 381 manual Number Possible Reason What to Do, 001, 002, 003, 005, 006, 011, 013

Reference

Troubleshooting Tables

Message Numbers

Number	Possible Reason	What to Do
	• There may be a problem with the	• Check the coaxial cables and their connections to and from
	multi-dish switch.	the multi-dish switch. Make sure that all required cables are in
001		place, and check that all cable connections are tight and dry
		(for outdoor cables). Run Check Switch as described on
		page 80. If this does not work, call the Customer Service
		Center at 1-800-333-DISH (3474) for help.
	• Heavy rain, snow, or cloud cover	• Note the local weather conditions. Remove any snow or other
	may be interfering with	debris which may have collected on the satellite dish.
	transmission of the satellite	Make sure that the satellite dish has a clear line of sight to the
002	signal, or there may be other	satellite. Check whether branches or leaves have grown into
	interference.	the line of sight.
		• Make sure that the satellite dish is aimed at the satellite.
		Check the strength of the signal using the Point Dish screen
		as described on page 80. Consult your installer to re-aim the
		dish, if necessary, to obtain the strongest possible signal.
	• The wrong type of coaxial cable	• Make sure the system uses RG6 coaxial cable; if not, call your
	may be used in the system, or the	dealer or installer.
	cable run length may be too long.	• Check the dish-to-receiver cable run length. If your entire
	Or, there may be a problem with	system is DISH Pro, it can be as much as 200 feet. If it is a
003, 004	the multi-dish switch.	Legacy system, it should not be more than 100 feet. Check
		the coaxial cables and their connections to and from the multi-
		dish switch. Make sure that all required cables are in place,
		and check that all cable connections are tight and dry (for
		outdoor cables). If this does not work, do the Check Switch
		test described on page 80.
	• The receiver may not yet have	• If you have authorized the receiver, wait a few minutes to see
	been electronically linked with the	if the message is removed. Make sure that all required cables
	system, via the satellite signal.	are in place, and check that all cable connections are tight and
	The satellite dish may have	dry (for outdoor cables).
	moved so that it is no longer	• Make sure that the satellite dish has a clear line of sight to the
005	picking up the satellite signal. The	satellite. Check whether branches or leaves have grown into
	cable connections may have	the line of sight. Check that the Signal Strength bar in the
	loosened or have moisture inside.	Point Dish screen is green and displays the word Locked, as
	There may be an interruption of	described on page 80. If not, contact your installer to re-aim
	the satellite signal.	the satellite dish. If you have not authorized the receiver, call
		the Customer Service Center at 1-800-333-DISH (34740 for
		help.
	• The receiver may not be	• You must connect the receiver to an active telephone
006	connected to an active telephone	connection at all times. If you install two or more receivers,
	line.	you must connect each receiver to an active telephone
		connection at all times.
	• Viewers in specific areas are	• Remember that the program providers specify which
	prohibited from watching certain	programs are “blacked out” for which viewers, not DISH
	programs. For example, viewers	Network.
011, 012	who live close to a particular
	football stadium may be
	prohibited from watching football
	games that are played in that
	stadium.
	• You may have tried to tune to a	• You must buy a channel before you can tune to a program on
013, 014	program on a channel which you	that channel. Call the Customer Service Center at 1-800-333-
	have not bought.	DISH (3474) to buy the channel, or if you believe this message
		was displayed by mistake.

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