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| Reference | ||
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| Troubleshooting Tables | ||
| Watching A Program |
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| What Is Happening |
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| Possible Reason |
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| What to Do |
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| • There may be interference |
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| • Check other nearby electrical devices as |
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| from other nearby electrical |
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| possible sources of interference. |
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| devices (such as radio towers, |
| • Check that all required coaxial cables are in |
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| cellular telephones, |
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| place. |
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| computers, microwave ovens, |
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| • Check for moisture or water leaking into all |
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| radios, stereos, or TVs). |
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| connections. Dry them out if needed, then |
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| seal them with coaxial cable sealant. |
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| • Check the |
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| if it is over 100 feet, call your dealer or |
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| installer. |
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| • Make sure the system is properly grounded. |
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| A “black box” fills almost all of the |
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| • You may have turned on the |
| • Using the TV remote control and/or menus |
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| TV screen. |
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| Closed Captioned feature on |
| displayed by the TV (not the receiver remote |
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| the TV, and put that feature |
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| control or the menus displayed by the |
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| into Text mode. |
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| receiver), turn off the closed captioned |
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| feature. |
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| The TV screen is all blue. |
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| • You may have connected the |
| • Check your TV owner’s manual for the |
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| receiver to an input on the TV |
| correct TV input to use for the signal output |
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| that is incorrect for the signal |
| from the receiver. |
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| output from the receiver. |
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| Caller ID |
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| What Is Happening |
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| Possible Reason |
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| What to Do |
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| Caller ID is not working. |
| • | You do not have Caller ID |
| • | Verify that Caller ID is a service provided by your |
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| service from your local phone |
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| local phone company. |
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| company. |
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| • | Your phone line is not |
| • | Verify that you have connected the phone line to |
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| connected to the phone jack |
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| the phone jack on the back of the receiver. |
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| on the back of the receiver. |
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| • | You do not have the Caller ID |
| • | Verify that you have enabled the Caller ID option |
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| option enabled. |
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| on the Caller ID screen. |
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| Locks |
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| What Is Happening |
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| Possible Reason |
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| What to Do |
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| You set a lock (for example, a lock on |
| • You may not have locked the |
| • You must lock the receiver to apply any |
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| programs by ratings), but the lock |
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| receiver. |
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| lock that you have set. |
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| does not take effect. |
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| You forgot the password, so that you |
| • You may not have written |
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| • Call the Customer Service Center at |
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| are unable to unlock the receiver. |
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| down the password, to keep it |
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| in a safe place. |
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| following information: (1) your name; (2) |
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| your address; (3) your telephone |
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| number;(4) and the receiver serial |
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| identification number. |
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