Dish Network Solo 381 manual Hearing a Program, Telephone for Voice/Data/FAX

Reference

Troubleshooting Tables

Hearing A Program

What Is Happening	Possible Reason	What to Do
The receiver front panel Power light is	• You may have muted the	• Check the volume level on the TV or audio
on and there is a good picture on the	sound, or set the volume so	device. Turn off the mute or turn up the
TV set, but you do not hear any	low that you cannot hear it.	volume, as required.
sound.
	• The audio connections may	• Check the audio connectors and cables
	not be properly connected.	from the receiver to the TV or the sound
		system.
		• Check the TV speakers or the sound
		system.
	• You have selected Dolby	• In the Dolby Digital menu, select Dolby
	Digital Only when there is no	Digital/PCM for the audio output. If your
	Dolby Digital soundtrack.	decoder/amplifier will not accept Linear
		PCM digital input, use the analog
		connections instead.
You hear a foreign language with a	• You may have set the receiver	• Use the Alternate Audio Language menu
program.	to select an alternate audio	to select the language that you prefer.
	language. The program may
	be in a foreign language.

Telephone for Voice/Data/FAX

What Is Happening	Possible Reason	What to Do
While you are making a	• The receiver may have tried to	• You do not have to do anything. You can always
telephone call, you hear	call the Customer Service	use your telephone line, because the receiver
“clicks.”	Center to send Pay-Per-View	automatically hangs up if it finds the line is busy.
	purchase information. When
	the receiver found that the
	telephone was busy, it
	automatically disconnected.
You pick up the telephone to	• The receiver was calling the	• Hang up, and then pick up the telephone again to
make a call, but you do not	Customer Service Center to	get a dial tone.
hear a dial tone.	send Pay-Per-View
	information. When the
	receiver found that the
	telephone was busy, it
	automatically disconnected.
Your computer or facsimile	• The receiver was calling the	• Re-send the FAX or modem transmission.
(FAX) machine tries to send a	Customer Service Center to
FAX or modem transmission,	send Pay-Per-View
but fails.	information. When the
	receiver found that the
	telephone was busy, it
	automatically disconnected.
	The FAX or modem found that
	there was no dial tone, and
	cancelled the transmission.

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