Dish Network Solo 381 manual Buying a Pay-Per-View Program

Reference

Troubleshooting Tables

Telephone for Voice/Data/FAX

What Is Happening	Possible Reason	What to Do
Your computer or FAX	• The receiver may have tried to	• Have the sender resend the FAX or modem
machine was receiving a FAX	call the Customer Service	transmission.
or modem transmission, but an	Center to send Pay-Per-View
error occurred.	purchase information during
	the FAX or modem call. When
	the receiver found that the
	telephone was busy, it
	automatically disconnected.
	This generated “clicks” that
	caused an error in the FAX or
	modem transmission.

Buying a Pay-Per-View Program

What Is Happening	Possible Reason	What to Do
Someone orders a Pay-Per-	• You may have been away	• Lock the purchase of Pay-Per-View programs.
View program without your	from the receiver, and	Remember that you are responsible for all Pay-
permission.	someone else used it.	Per-View purchases, whether or not you
		authorize such purchases. If you lock Pay-Per-
		View purchases, then anyone who wants to order
		a Pay-Per-View program must enter the
		password.
You find that you are not able	• The receiver may not be	• You must connect the receiver to an active
to order a Pay-Per-View	connected to an active	telephone connection at all times. If you install
program.	telephone line.	two or more receivers, you must connect each
		receiver to an active telephone connection at all
		times.
You find that you are not able	• You ordered a Pay-Per-View	• You cannot cancel an order for a Pay-Per-View
to cancel a Pay-Per-View	program, and then decided	program, whether it was just ordered or ordered
program.	not to watch it.	earlier.
Your setup includes more than	• You ordered a Pay-Per-View	• If you want to watch a Pay-Per-View program on
one receiver. You order a Pay-	program, and want it to be	TVs connected to up to six receivers, you must
Per-View program, but it does	available via all the receivers	order the program for each receiver but you only
not appear via all of the	in your setup.	pay for the program once.
receivers.

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