Chapter 11
Using Troubleshooting Tools
Diagnostics
The Customer Service Representative may ask you to open the Diagnostics screen. Remember to have an active phone line connected to your receiver.
1Press MENU, select System Setup (6), and then select Diagnostics. The Diagnostics screen shows you various tests the Customer Service Representative may ask you to perform on your receiver:
•Connection - Tests for a valid receiver phone connection.
•Dial Out - If “No Dial Out Pending” is displayed, the receiver does not need to have its smart card records updated.
•Counters - Shows you a list of diagnostic counters. Use PAGE UP and PAGE DOWN to scroll through the list of counters displayed.
2Select Done.
Point Dish and Check Switch
The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative.
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