Troubleshooting
If you are wondering whether you have a breakdown, please check and find out. A slight mistake in operation can make you think that you have a breakdown. Furthermore, factors other than this player can also be considered. Check the tel- evision, the AV amplifier and the speakers, etc., that you use together with this player. When the problem is not corrected, even after inspecting again according to the items below, con- tact the store where you purchased the player or the nearest PIONEER authorized service center.
Power does not come on.
➡Connect the power cord to the outlet properly (page 86 - 89).
Even when the disc table is closed, it comes out.
➡Set the disc in the disc table properly (page 16).
➡Clean the disc (page 8).
➡Check the region no. (page 13, 91).
The screen does not appear.
➡Check the setting of the video output selector at the rear of this player with the connected video terminal
(page 85, 86).
➡Confirm that connections are correct (page
➡Make the television or AV amplifier setting, etc., to DVD play- back setting.
Cannot play back.
➡Clean the disc (page 8).
➡Set the disc in the disc table properly (page 16).
➡Remove the condensation in the player (page 8).
➡SECAM format discs cannot be played back.
➡Insert the disc with the proper side up.
The contents of the settings disappear.
➡When the power has been turned off due to a power outage and the power cord having been pulled out while the power is turned on, the contents of the settings disappear. Make sure to pull out the power cord after the power button of the player or the power button of the remote control has been pressed and the indicator has turned orange.
The screen stops and the operation buttons are not accepted.
➡After pressing STOP , play back once more.
The 
mark appears on the screen.
➡The disc prohibits that operation (page 13).
The 
mark appears on the screen.
➡The player prohibits that operation (page 13).
Cannot use the remote control.
➡Operate within the usage range of the remote control. (page 16)
➡Replace the dry cell batteries of the remote control with new ones (page 5).
External synchronizing cannot be performed.
➡Refer to the EXTERNAL SYNC setting in the ADV. SETUP menu.(page 48)
➡Check the notes under “NOTE” for the external synchroniz- ing function. (page 82).
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No sound comes from the speakers or the sound is distorted
➡Confirm that the audio cable is properly connected (pages
➡Some discs prohibit 96 kHz digital output of Linear PCM audio. With these kinds of discs, even if the [96 kHz PCM Out] setting of [Audio 1] of the setup menu screen is set to [96 kHz], it is automatically changed to 48 kHz and output. (page 41).
➡During playback of a DVD recorded at 96 kHz in 16:9, when [4:3 (Letter Box)] of [Video] is selected, even if the setting of [96 kHz PCM Out] of [Audio 1] is set to [96 kHz], it is auto- matically changed to 48 kHz and output (page 29).
➡Clean the disc (page 8).
➡If it has been set to the pause or slow playback mode, change to the playback mode (page 21).
➡If the volume of the television or AV amplifier, etc., has been set to “minimum”, raise the volume.
➡Confirm that the connector plug has been sufficiently in- serted and that it has not been disconnected.
➡If the connector plug and terminal are dirty, wipe them.
The screen is extended vertically or horizon- tally.
➡Adjust the [TV Screen] setting (page 30).
There are difference in volume between DVD and CD.
➡This is due to the difference in the disc recording methods.
The picture is distorted or dark during DVD playback
➡This player has the copy guard of an analog copy protect system. Some discs have a copy prohibition signal. When those types of discs are played back, a condition such as lateral stripes on part of the screen appears, but this is not a malfunction.
The playback screen is distorted when a DVD video has been recorded on a VCR and played back on a VCR
➡This player has the copy guard of an analog copy protect system. Some discs have a copy prohibition signal and when that kind of disc is played back on a VCR, and recorded and played back on a VCR, it cannot be played back normally due to the copy guard.
The television, etc., malfunctions
➡Some televisions with a wireless remote control function mal- function due to the remote control of this player. Use them separated from this player.
When setup menu screen appears, a screen set to letter box suddenly becomes extended vertically.
➡When setup menu screen appears during playback in the letter box or pan & scan modes, the screen size is forcibly changed to the
This player may not operate normally due to outside influ- ences such as static electricity. At such times it may operate normally after the power cord has been temporarily unplugged and plugged in again. When the problem has not been solved by this procedure, consult the store where you purchased the player or the nearest service station.
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