Philips DSR2010 manual Troubleshooting, Symptom Cause Remedy

Page 46

English

13 Troubleshooting

Please be aware that new software may change the functionality of your receiver.

Should you experience any difficulties with the operation of the receiver, please consult the relevant section of this manual, including this Troubleshooting section. If the problem cannot be solved, call your dealer or a customer service adviser.

 

Symptom

Cause

Remedy

 

 

The display on the front panel does

Faulty power supply

Check that the power cord is correctly

 

 

not light up.

 

connected. Disconnect this cord and

 

 

 

 

reconnect it to ensure it is in place.

 

 

 

 

Check that the power is available

 

 

 

 

at the wall socket.

 

 

 

 

 

 

 

No sound or picture but the front

Receiver in Stand-by

Press the Stand-by button.

 

 

panel left-hand side LED is lit in red.

 

 

 

 

 

 

 

 

 

No sound or picture but the front

Poor SCART connections

Adjust the dish pointing. Check the signal

 

 

panel right-hand side LED is lit in

 

level from the Antenna Setup menu.

 

 

green or orange.

Receiver in TV mode

Check the connections at the LNB

 

 

 

 

and between the LNB and the

 

 

 

 

receiver, or adjust the dish.

 

 

 

Poor signal

Press <TV/STB> on the remote

 

 

 

 

control once or twice.

 

 

 

Dish pointed incorrectly

Check the SCART connections.

 

 

 

 

 

 

 

Poor picture

Incorrect dish pointing

Adjust the dish pointing.

 

 

 

 

 

 

 

The remote control does not

 

Make sure the receiver is on.

 

 

operate your receiver.

 

Make sure you are pointing the

 

 

 

 

remote control at the receiver

 

 

 

 

front panel.

 

 

 

 

Check the batteries in your

 

 

 

 

remote control.

 

 

 

 

 

 

 

The remote control does not

A recording is running and your

Press successively <TIMER> then

 

 

operate your receiver and the

receiver is locked on the channel

<0> to recover full control of your

 

 

front panel LEDs are lit

you are recording.

receiver.

 

 

respectively in red and green.

 

 

 

 

 

 

 

 

 

The display appears frozen and the

 

Press the Stand-by button on the

 

 

remote control does not operate

 

receiver front panel for at least 5

 

 

your receiver

 

seconds.Your Preferences will not be

 

 

 

 

lost. Release the button and wait for

 

 

 

 

a stable front display indication (i.e.

 

 

 

 

either the right LED is lit red,

 

 

 

 

indicating stand-by mode, or the left

 

 

 

 

LED is lit in green or orange for TV

 

 

 

 

or radio mode respectively).You can

 

 

 

 

then continue with normal operation.

 

 

 

 

 

 

 

On-screen display working but

Poor reception/signal.

Check the installation and the

 

 

there is no reception.

 

antenna positioning.

 

 

 

No power fed to LNB.

Check the cable between the LNB

 

 

 

 

and the receiver.

 

 

 

 

 

 

46TROUBLESHOOTING

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Page 45 Page 47
Contents
Page Foreword ForewordQuick Installation Meaning of symbols Safety and environmental instructions Safety and Environmental InstructionsTable of Contents EPG Unpacking Product descriptionProduct Description Status indicator table Front panelRear panel U I E RInsert the smartcard with the golden chip facing up Inserting your SmartcardInserting Your Smartcard Remote Control Remote controlInserting the batteries Using the remote control RED, GREEN,YELLOW BlueConnecting your Digital-Receiver Connecting Your DIGITAL-RECEIVERConnecting to a TV and VCR both fitted with Scart sockets Connecting to a video projector to watch Digital TV Connecting to your audio equipment analogue or digitalAnalogue Connection a Digital Connection B Channel search/Time setting First installationInstallation settings First InstallationSearch failure Setting the correct time for summer or winter seasonBefore starting a new scanning Left-hand side LED is lit in red Switch your receiver on or toDay-today operation You are watching digital TV or listening to digital radioUsing channel lists Using number buttonsUsing P+/P- buttons BannerVolume control / + Changing the current programme optionsRecording timers Electronic Programme Guide EPGSetting a timer from the EPG Setting a timer from the bannerDeleting an active timer Switching to analogue TV Viewing TeletextPremiere Features Premiere featuresPremiere Multifeed Premiere PIN code Menu tree Menu systemMenu System LNB Menu navigation Changing settingsCancelling/storing changes BasicsPremiere PIN-Code Change Premiere Service MenuElectronic Programme Guide EPG Electronic Programme Guide EPGSystem Software UpgradeSmartcard ScanDolby Digital out of the digital audio output DisplayChannel List To delete an existing timer SettingsTimer Manager To set or edit a timerTo add or delete channel lists Channel ManagerList Organization To reorder your existing channel listsTo remove channels from the selected list List EditingTo reorder channels in the selected list Channel Pool For Parents To enable Parental LockYour Preferences Display optionsTV Settings Advanced settingsTo modify your password Decoder Status System SettingsCountry & Time Settings System InformationSoftware Upgrade Default SettingsChannel Search LNB Configuration Antenna ConfigurationFilter Configuration Search for new channels Changing the remote control setting Other settingsRestoring default settings Advanced SettingsEasy Record to enable VCR or DVD control Connecting your equipment for Easy RecordDigital-Receiver and VCR or DVD settings Recording with the VCR control featureSymptom Cause Remedy TroubleshootingTroubleshooting Intermittent reception Faulty connections Technical specifications Technical SpecificationsEnglish