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You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, refer to “Dell Contact Num- bers” found later in this chapter.
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Dell’s
Our technical support staff pride themselves on their track record: more than 90 per- cent of all problems and questions are taken care of in just one
To contact Dell’s technical support service, first refer to the section titled “Before You Call” and then call the number for your country as listed in “Dell Contact Numbers” found later in this chapter.
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If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell Computer Corporation for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, refer to “Dell Contact Numbers” found later in this chapter.
If you need information about additional products available from Dell Computer Corpo- ration, or if you would like to place an order, visit Dell’s World Wide Web site at http://www.dell.com/. For the telephone number to call to speak to a sales special- ist, refer to “Dell Contact Numbers” found later in this chapter.
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Prepare all items being returned, whether for repair or credit, as follows:
1.Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, refer to “Dell Contact Numbers” found later in this chapter.
2.Include a copy of the invoice and a letter describing the reason for the return.