Baldor iMN1921 installation manual Problem diagnosis, SupportMe feature

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6 Troubleshooting 6

6.1 Introduction

This section explains common problems and their solutions.

If you want to know the meaning of the LED indicators, see section 6.2.

6.1.1 Problem diagnosis

If you have followed all the instructions in this manual in sequence, you should have few problems installing the NextMove ST. If you do have a problem, read this section first.

In WorkBench v5, use the Error Log tool to view recent errors and then check the help file. If you cannot solve the problem or the problem persists, the SupportMe feature can be used.

6.1.2 SupportMe feature

The SupportMe feature is available from the Help menu or by clicking the button on the motion toolbar. SupportMe can be used to gather information which can then be e-mailed, saved as a text file, or copied to another application. The PC must have e-mail facilities to use the e-mail feature. If you prefer to contact Baldor technical support by telephone or fax, contact details are provided at the front of this manual. Please have the following information ready:

HThe serial number of your NextMove ST (if known).

HUse the Help, SupportMe menu item in WorkBench v5 to view details about your system.

HThe type of motor that you are using.

HA clear description of what you are trying to do.

HA clear description of the symptoms that you can observe, for example error messages displayed in WorkBench v5, or the current value of any of the Mint error keywords

AXISERROR, AXISSTATUS, INITERROR, and MISCERROR.

HThe type of motion generated in the motor shaft.

HGive a list of any parameters that you have setup, for example the scale settings you have entered.

MN1921

Troubleshooting 6-1

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Contents NextMove ST Motion Controller Page Contents Operation General Information Precautions Safety NoticeMN1921 Introduction NextMove ST featuresReceiving and inspection Units and abbreviations PhaseIntroduction MN1921 Location requirements You should read all the sections in Basic InstallationIntroduction Mounting the NextMove ST Package dimensionsOther requirements for installation Basic Installation MN1921 Input / Output Connector locations Operation using combined drive and logic supply Power connectionsConnecting separate drive and logic supplies Operation using separate drive and logic suppliesStepper axes 0-2 drive outputs Connecting a 4-wire motorStepper outputs Connecting a 6-wire motor Connecting a 8-wire motor, parallel windings Connecting a 8-wire motorStepper output pin header J3, and output circuit shown Stepper axes 0-3 logic outputsAnalog inputs Analog I/OAnalog output Analog outputDigital inputs Digital I/OAuxiliary Encoder inputs Auxstep IN, Auxdir IN, Auxz Using a digital input as a Limit or Home inputUsing a digital input as a Stop input Using a digital input as an Error inputDigital output DOUT0 shown Digital outputsJumper settings Error outputDriveenableoutput keyword Globalerroroutput keywordPin Name Description Other I/ORS232 serial communication LocationRS232 serial port connections 2 50-pin edge connectorTypical can network connections Can communicationCANopen and Baldor can JP1 This will connect an internal terminating resistorHost PC Connection summary minimum system wiringInput / Output MN1921 Preliminary checks Connecting the NextMove ST to the PCInstalling WorkBench Starting the NextMove STPower on checks Help file WorkBenchStarting WorkBench MN1921 Operation Selecting a scale Configuring an axisClick Apply Testing the output Stepper axis testingDigital input configuration Digital input/output configurationDigital output configuration Saving setup information Loading saved information SupportMe feature Problem diagnosisStatus display NextMove ST indicatorsSurface mount LEDs D3, D4 and D16 Motor control Symptom CheckCommunication Output power Value Input powerOutput current max Update interval Immediate Common mode voltage rangeInput impedance 120 Input ADC resolution Bits Equivalent resolution ±10V inputUnit Value Output type Stepper axis 0-2 drive outputsUnit Value Maximum output frequency KHz 200 Output voltage Output current maximum, per axisChannels Protocols CANopen Unit Value SignalCan interface EnvironmentalIndex Index MN1921 Comment CommentsComments MN1921 Page LT0184A00