AT&T 8000 Service is all about, Exceeding those expectations is what AT&T is all about, System

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CUSTOMER RELATIONS

CUSTOMER SERVICE	Meeting customers’ needs and expectations is what good customer
	service is all about.
	Exceeding those expectations is what AT&T is all about.
	The homeowners you meet have expressed their confidence and
	trust in your dealership and AT&T by purchasing the Security
	System 8000.
	Customers not only expect a good product, they expect excellent
	customer service. Customer expectations of excellent service
	include:

	Getting what they paid for
	Being treated courteously
	Receiving prompt and efficient service
	Being treated as individuals
	Being treated with respect for
	their concerns
	Getting what they want, when they
	want it
Professionalism	Customers assume you will provide them with a professional,
	reliable installation of their home security system. They also
	presume that you, the installer, are a professional at your trade.
	There are five key attributes that make up a professional:
Knowledgc	Knowing your product and using your skills to service their needs.
Excellent Customer Relationship	Developing a rapport with the customer and satisfying their needs.

AT&T Proprietary Information 2-l

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Contents AT&T Security System Pursuant to Company InstructionsSystem Service is all aboutExceeding those expectations is what AT&T is all about KnowledgcGood Service Accountability Attitude Customer Contact Page AT&T Proprietary Information Which are part of the AT&T Security Survey Chart to help determine what you need. OutlineObtain the floor plan and component list/work order Call the customer to verify the time and locationCommon Hand Tools Slotted-Head Screwdriver Phillips-Head ScrewdriverRequirements WiringEnvironment Page You can answer any questions before you leave Meet the Customer Confirm Correct LocationSalesman has told him/her Look for broken windows, scratched paint, torn wallpaperPaper mills Choose Central Controller Location PrecautionsLarge neighborhood antennas Refrigerators ObjectsMetaI kitchen or bathroom cupboards MetaI sinks and tubsWireless Remote Transmitter Keypad Transmitter ISI Wireless Siren ControllerAntenna length less than I5 feet, if possible Antenna PlacementTransmitter locations ThemPossible Antenna Run in a Multi-level Home Transformer Problems, especially in L shaped homes Signal must pass through several outer wallsWire lath in plaster walls InsulationHouse code USE Within a Half Mile Radius House Code DIP Switch Combinations House Code DIP Switch Combinations AT&T Proprietary Information Central Controller Terminal Strip Install the Digital Communicator Environmental17Program the Digital Communicator using the AT&T Problem. Reset the watchdog with the AT&T ModelPossible. Sharp angles in the wiring run reduce Remote Programming PackageSources of possible RF interference Run the Central Controller Antenna Choose the antenna runIt is critical that you identify Potential blocks to RF wavesPower Up the Central Controller Plug in the Transformer Verify powerEnter the Installer Test Mode Digital displayAllow at least two inches between the unit and the ceiling Choose Transmitter Mounting LocationsKeypad Transmitter Pirt Zone TOP View Curtain Lens Ssdt Installation Considerations Other Installation Considerations ‘t J Typical single floor installation Battery is OK Wireless Remote/TransmitterAlarm Hour Sensor Loop Not Secure CONDITlONSensor Run the Phone Line for the Digital Communicator Locate the phone line protector blockStep LYll Relay Module Then install the High Power SirenRequires more powcr than 450 MA Recheck All Transmitter LocationsLet’s look at the I.D. Code for a moment Beeps and alarms to specific transmitters. Code numbersProgram the Transmitters Number is used by the Central Controller to relay trouble1171 Programming Selectable sensor loop zone House code settingWireless Remote/Transmitter DIP Switches Selectable sensor loop option= high security Set House Code/Option DIP Switches= closed loop = low securityPage White Wire Yellow Wire Third Number 1st = B 2nd = WPage House code Transmitter ID Switch 8 should be set on for high security to Keypad Transmitter Initial Programming Page Housing Press up on the tab at the bottomIntrusion Audible Panic Interior Auxiliary EnvironmentalAT&T Proprietary Information Lens Replace lens brackets carefully Transmitter PIR TAT&T Proprietary Information PscH8$E Active Post on Pirt Circuit BoardPage Accessed through a small hole in the backplate Use the information presented in the InstallationOpen the detector front housing Set the House code DIP switches$t.ns~ Switch Page Mount the backplate Mount the Transmitters Mount Wireless Remote/TransmitterSensor manufacturer’s instructions USE Jumpers To Close Loops For Handheld USE Attach the front housing Mount Keypad TransmitterMount Universal Transmitter Page Panic APPLlCATiONS Auxiliary APPLlCATlONSSeveral minutes to stabilize Reduce the sensitivity of the Pirt by usingComes on when you move Walk test the Pirt to verify its coverageExit the Installer Test Mode Sources of possible RF interference On = Silent OFF = Sound Switch 9 should Always be onChoose the Wireless Siren /Controller Potential blocks to RF wavesScrew provided #6-32 Verify that the AC Power Light is onTransformer Plug in the transformer Until 1 Beep is heard System Test Hardwired Perform the System TestSystem Test 24-Hour Zone Transmitters RF Scanner