Good Service
Accountability
Attitude
Customer Contact
Providing the services that people have come to expect when they buy AT&T brand products.
You are the official representative of AT&T and your dealership. Every claim a customer makes and every promise you make to the customer determines your accountability.
Take pride in every installation and service call. You want your customer to feel confident that you are helpful, willing and truly care about the safety of their home and family.
No doubt in your own eyes, and the eyes of your dealership, you are a professional. Keep in mind though, that to the homeowner you may be perceived as a stranger and a guest in their home.
Customers who care enough to invest in a home security system are naturally concerned about having strangers in their house. It is important for you to establish a positive, comfortable, trusting rapport with the homeowner before you begin any installation or service call.
There are ten simple steps you can take before and during your initial contact with your customers which will help you set them at ease, and make your job easier.
1.People really do judge a book by its cover. Before you enter anyone’s home, check to make sure you appear clean and
professional Customers often associate a careless appearance with careless work. If you wear a company uniform, wear it proudly.
Because you need to travel freely through the home during an installation, you don’t want to give the homeowner cause for following you around, checking for mud or grease on their carpets.
2Greet the customer with a friendly, caring smile. Address them by name, introduce yourself, and anyone else you may have assisting you.
3.Thank the customer for purchasing the AT&T Security System 8000. Assure them that this investment is the Right Choice for their home and family.
4.Briefly explain to the customer what you’ll be doing in their home and how long you expect the installation to take.
5.If you need to know the location of particular points or areas in home, ask these questions in a polite tone of voice.
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