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6.Reassure the customer that once you‘ve completed the installation, you’ll review the operation of the Security System 8000 thoroughly, and answer any and all of their questions.
7.During the installation, be conscientious of any disruptions you may incur, such as waking small children or elderly occupants.
Also, be aware of any debris you may create while installing system units. Be careful to clean up installation areas as best you can.If your company provides you with a small vacuum, please remember to use it appropriately.
8.After testing the system thoroughly, ask the customer if they are ready to review the use of the system.
Taking the homeowner through the arming and disarming steps slowly.Show them that you care that they understand the functions and are comfortable with operating the system.
Refer the customer to the Checklist on the Survey and the Owners Reference Manual to reinforce your verbal
Finally, reassure the customer that they are free to call the dealership at any time with questions or concerns. Leave a business card if that is a practice of your company.
9.Make a final check of your work area for tools, spare parts and debris.
10.Thank the customer for taking the time to be home and helping with the installation.
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