Axis Communications thermal network camera user manual Support, Learn More

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Europe

This symbol means that the product shall not be disposed of together with household or commercial waste. Directive 2012/19/EU on waste electrical and electronic equipment (WEEE) is applicable in the European Union member states. To prevent potential harm to human health and the environment, the product must be disposed of in an approved and environmentally safe recycling process. For information about your nearest designated collection point, contact your local authority responsible for waste disposal. Businesses should contact the product supplier for information about how to dispose of this product correctly.

This product complies with the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS).

China

This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products (ACPEIP).

Contact Information

Axis Communications AB

Emdalavägen 14

223 69 Lund

Sweden

Tel: +46 46 272 18 00

Fax: +46 46 13 61 30

www.axis.com

Support

Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response. If you are connected to the Internet, you can:

download user documentation and software updates

find answers to resolved problems in the FAQ database. Search by product, category, or phrase

report problems to Axis support staff by logging in to your private support area

chat with Axis support staff (selected countries only)

visit Axis Support at www.axis.com/techsup/

Learn More!

Visit Axis learning center www.axis.com/academy/ for useful trainings, webinars, tutorials and guides.

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Contents Axis Q1931-E Thermal Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q1931-E Thermal Network Camera Table of ContentsHardware Overview Connectors and ButtonsNetwork Connector Audio ConnectorControl Button LED IndicatorsPower Connector SD Card SlotStart a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserControls on the Live View Accessing the Product Access from the InternetSet the Root Password Live ViewTo show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerAMC Audio Controls Half-duplex modeAxis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Pixel Counter Video and AudioVideo and Audio Video StreamClick Save to apply the new settings Image264 Overlay Camera SettingsExposure Settings Video and Audio Stream ProfilesGo to Events Action Rules Using Overlay Text in an Action RuleOverlay Image Go to Video & Audio Overlay ImageAudio Input Audio SettingsPrivacy Mask Audio ModesAudio Output Audio ClipsAxis Q1931-E Thermal Network Camera Live View Config Live View ConfigDefault Viewer for Browsers Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksActive/Inactive displays two buttons, one or each action Motion Detection Set Up Motion Detection WindowsDetectors DetectorsMotion Detection Parameters Audio DetectionApplication Licenses Install ApplicationApplications ApplicationsAxis Q1931-E Thermal Network Camera Events EventsSetting Up an Action Rule Fallback ActionGo to Events Action Rules and click Add Go to Events Recipients and click Add Setting Up an Email RecipientEvents Recipients Recipient Use with actionGo to Events Schedules and click Add SchedulesRecurrences To create a new scheduleContinuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityIeee CertificatesGo to System Options Security Ieee Audio Support Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeSystem Options Network Basic TCP/IP SettingsAxis Video Hosting System Avhs Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationNAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Go to System Options Storage and click SD Card System Options StorageSD Card Network SharePort Status MaintenancePorts & Devices PortsAdvanced System Options SupportReset to Factory Default Settings Plain ConfigFile Upload Multi-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Specifications Connector Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Key frames Product is accessible locally but not externallyProblems with streaming H.264 BasicStorage and disk management problems Video and image problems, generalSetup Video & Audio Camera Settings SettingsTechnical Specifications Technical SpecificationsInstallation Function/group Specifications Audio Audio streamingAlarm triggers Alarm eventsPerformance Considerations Axis Q1931-E Thermal Network Camera M3.4