Axis Communications thermal network camera System Options Network, Basic TCP/IP Settings

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AXIS Q1931–E Thermal Network Camera

System Options

Network

Basic TCP/IP Settings

The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled.

IPv4 Address Configuration

By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.

DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is then possible to access the Axis product by name (host name).

If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset the product to the factory default settings (see page 46) and then perform the installation again.

To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.

IPv6 Address Configuration

If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.

To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.

ARP/Ping

The product’s IP address can be assigned using ARP and Ping. For instructions, see Assign IP Address Using ARP/Ping, on page 38.

The ARP/Ping service is enabled by default but is automatically disabled two minutes after the product is started, or as soon as an IP address is assigned. To re-assign IP address using ARP/Ping, the product must be restarted to enable ARP/Ping for an additional two minutes.

To disable the service, go to System Options > Network > TCP/IP > Basic and clear the option Enable ARP/Ping setting of IP address.

Pinging the product is still possible when the service is disabled.

Assign IP Address Using ARP/Ping

The product's IP address can be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting power.

1.Acquire a free static IP address on the same network segment as the computer.

2.Locate the serial number (S/N) on the product label.

3.Open a command prompt and enter the following commands:

Linux/Unix syntax

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

Linux/Unix example

arp -s 192.168.0.125 00:40:8c:18:10:00 temp ping -l 408 192.168.0.125

Windows syntax (this may require that you run the command prompt as an administrator) arp -s <IP address> <serial number>

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Contents Axis Q1931-E Thermal Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1931-E Thermal Network CameraAudio Connector Connectors and ButtonsNetwork Connector Hardware OverviewSD Card Slot LED IndicatorsPower Connector Control ButtonAccess from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariLive View Accessing the Product Access from the InternetSet the Root Password Controls on the Live ViewManual Trigger Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewHalf-duplex mode AMC Audio ControlsMedia Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingBasic Setup Setting Up the ProductSetting Up the Product Video Stream Video and AudioVideo and Audio Pixel Counter264 Click Save to apply the new settingsImage Video and Audio Stream Profiles Camera SettingsExposure Settings OverlayGo to Video & Audio Overlay Image Using Overlay Text in an Action RuleOverlay Image Go to Events Action RulesAudio Modes Audio SettingsPrivacy Mask Audio InputAudio Clips Audio OutputAxis Q1931-E Thermal Network Camera Default Viewer for Browsers Live View ConfigLive View Config User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsActive/Inactive displays two buttons, one or each action Detectors Set Up Motion Detection WindowsDetectors Motion DetectionAudio Detection Motion Detection ParametersApplications Install ApplicationApplications Application LicensesAxis Q1931-E Thermal Network Camera Events EventsGo to Events Action Rules and click Add Setting Up an Action RuleFallback Action Recipient Use with action Setting Up an Email RecipientEvents Recipients Go to Events Recipients and click AddTo create a new schedule SchedulesRecurrences Go to Events Schedules and click AddRecording List RecordingsRecordings Continuous RecordingLanguages Languages Security System Options System Options UsersGo to System Options Security Ieee IeeeCertificates Date & Time Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Audio SupportBasic TCP/IP Settings System Options NetworkDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Video Hosting System AvhsLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourNetwork Share System Options StorageSD Card Go to System Options Storage and click SD CardPorts MaintenancePorts & Devices Port StatusSystem Options Support AdvancedFile Upload Reset to Factory Default SettingsPlain Config Function Pin Specifications Multi-Connector Cable sold separatelyMulti-Connector Cable sold separately Connector Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Basic Product is accessible locally but not externallyProblems with streaming H.264 Key framesSettings Video and image problems, generalSetup Video & Audio Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsAlarm events Function/group Specifications Audio Audio streamingAlarm triggers InstallationPerformance Considerations Axis Q1931-E Thermal Network Camera M3.4
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