Axis Communications thermal network camera user manual System Options Support, Advanced

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AXIS Q1931–E Thermal Network Camera

System Options

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 49.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 46.

For more information, see www.axis.com/developer

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Contents Axis Q1931-E Thermal Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis Q1931-E Thermal Network Camera Table of ContentsNetwork Connector Connectors and ButtonsAudio Connector Hardware OverviewPower Connector LED IndicatorsSD Card Slot Control ButtonAccessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariSet the Root Password Accessing the Product Access from the InternetLive View Controls on the Live ViewAxis Media Control viewer toolbar Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live ViewAMC Audio Controls Half-duplex modeMedia Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterClick Save to apply the new settings Image264 Exposure Settings Camera SettingsVideo and Audio Stream Profiles OverlayOverlay Image Using Overlay Text in an Action RuleGo to Video & Audio Overlay Image Go to Events Action RulesPrivacy Mask Audio SettingsAudio Modes Audio InputAudio Output Audio ClipsAxis Q1931-E Thermal Network Camera Live View Config Live View ConfigDefault Viewer for Browsers Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsActive/Inactive displays two buttons, one or each action Detectors Set Up Motion Detection WindowsDetectors Motion DetectionMotion Detection Parameters Audio DetectionApplications Install ApplicationApplications Application LicensesAxis Q1931-E Thermal Network Camera Events EventsSetting Up an Action Rule Fallback ActionGo to Events Action Rules and click Add Events Recipients Setting Up an Email RecipientRecipient Use with action Go to Events Recipients and click AddRecurrences SchedulesTo create a new schedule Go to Events Schedules and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Click Install certificate and upload the certificate Go to Setup System Options Security CertificatesDate & Time Audio SupportSystem Options Network Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration Axis Video Hosting System AvhsHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card System Options StorageNetwork Share Go to System Options Storage and click SD CardPorts & Devices MaintenancePorts Port StatusAdvanced System Options SupportReset to Factory Default Settings Plain ConfigFile Upload Multi-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Specifications Connector Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Key framesSetup Video & Audio Camera Settings Video and image problems, generalSettings Storage and disk management problemsTechnical Specifications Technical SpecificationsAlarm triggers Function/group Specifications Audio Audio streamingAlarm events InstallationPerformance Considerations Axis Q1931-E Thermal Network Camera M3.4
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