Axis Communications thermal network camera user manual Troubleshooting, Checking the Firmware

Page 49

AXIS Q1931–E Thermal Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

49

Image 49

Contents Axis Q1931-E Thermal Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis Q1931-E Thermal Network Camera Table of ContentsNetwork Connector Connectors and ButtonsAudio Connector Hardware OverviewPower Connector LED IndicatorsSD Card Slot Control ButtonAccessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariSet the Root Password Accessing the Product Access from the InternetLive View Controls on the Live ViewAxis Media Control viewer toolbar Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live ViewAMC Audio Controls Half-duplex modeMedia Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterImage Click Save to apply the new settings264 Exposure Settings Camera SettingsVideo and Audio Stream Profiles OverlayOverlay Image Using Overlay Text in an Action RuleGo to Video & Audio Overlay Image Go to Events Action RulesPrivacy Mask Audio SettingsAudio Modes Audio InputAudio Output Audio ClipsAxis Q1931-E Thermal Network Camera Live View Config Live View ConfigDefault Viewer for Browsers Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsActive/Inactive displays two buttons, one or each action Detectors Set Up Motion Detection WindowsDetectors Motion DetectionMotion Detection Parameters Audio DetectionApplications Install ApplicationApplications Application LicensesAxis Q1931-E Thermal Network Camera Events EventsFallback Action Setting Up an Action RuleGo to Events Action Rules and click Add Events Recipients Setting Up an Email RecipientRecipient Use with action Go to Events Recipients and click AddRecurrences SchedulesTo create a new schedule Go to Events Schedules and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee Click Install certificate and upload the certificate Go to Setup System Options Security CertificatesDate & Time Audio SupportSystem Options Network Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration Axis Video Hosting System AvhsHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card System Options StorageNetwork Share Go to System Options Storage and click SD CardPorts & Devices MaintenancePorts Port StatusAdvanced System Options SupportPlain Config Reset to Factory Default SettingsFile Upload Multi-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Specifications Connector Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Key framesSetup Video & Audio Camera Settings Video and image problems, generalSettings Storage and disk management problemsTechnical Specifications Technical SpecificationsAlarm triggers Function/group Specifications Audio Audio streamingAlarm events InstallationPerformance Considerations Axis Q1931-E Thermal Network Camera M3.4