Axis Communications Q1931E PT user manual Support, Learn More

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Safety

This product complies with IEC/EN/UL 60950-1 and IEC/EN/UL 60950-22, Safety of Information Technology Equipment. The product shall be grounded either through a shielded network cable (STP) or other appropriate method.

The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS) according to IEC/EN/UL 60950-1.

Battery

The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of five years.

Low battery power affects the operation of the RTC, causing it to reset at every power-up. When the battery needs replacing, a log message will appear in the product’s server report. For more information about the server report, see the product´s setup pages or contact Axis support.

The battery should not be replaced unless required, but if the battery does need replacing, contact Axis support at www.axis.com/techsup for assistance.

WARNING

Risk of explosion if the battery is incorrectly replaced.

Replace only with an identical battery or a battery which is recommended by Axis.

Dispose of used batteries according to local regulations or the battery manufacturer's instructions.

Disposal and Recycling

When this product has reached the end of its useful life, dispose of it according to local laws and regulations. For information about your nearest designated collection point, contact your local authority responsible for waste disposal. In accordance with local legislation, penalties may be applicable for incorrect disposal of this waste.

Europe

This symbol means that the product shall not be disposed of together with household or commercial waste. Directive 2012/19/EU on waste electrical and electronic equipment (WEEE) is applicable in the European Union member states. To prevent potential harm to human health and the environment, the product must be disposed of in an approved and environmentally safe recycling process. For information about your nearest designated collection point, contact your local authority responsible for waste disposal. Businesses should contact the product supplier for information about how to dispose of this product correctly.

This product complies with the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS).

China

This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products (ACPEIP).

Contact Information

Axis Communications AB

Emdalavägen 14

223 69 Lund

Sweden

Tel: +46 46 272 18 00

Fax: +46 46 13 61 30

www.axis.com

Support

Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response. If you are connected to the Internet, you can:

download user documentation and software updates

find answers to resolved problems in the FAQ database. Search by product, category, or phrase

report problems to Axis support staff by logging in to your private support area

chat with Axis support staff (selected countries only)

visit Axis Support at www.axis.com/techsup/

Learn More!

Visit Axis learning center www.axis.com/academy/ for useful trainings, webinars, tutorials and guides.

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Contents Axis Q1931-E PT Mount Thermal Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis Q1931-E PT Mount Thermal Network Camera Table of ContentsConnectors Performance Considerations RJ45 Ethernet connector with Power over Ethernet PoE Connectors and ButtonsNetwork Connector For technical specifications, seeSD Card Slot LED IndicatorsPower Connector RS485/RS422 ConnectorSet the Root Password Access the ProductAccess from a Browser Access from the InternetClick Use Https Go to Setup EventsLive View Controls on the Live ViewPTZ Controls Axis Media Control viewer toolbarHow to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q1931-E PT Mount Thermal Network Camera Basic Setup Set Up the ProductImage VideoVideo Stream Pixel Counter264 Stream ProfilesImage Appearance Camera SettingsExposure Settings OverlayOverlay Image Use Overlay Text in an Action RuleGo to Video Overlay Image Under Overlay Settings, select Include text Privacy MaskGo to Events Action Rules Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsUser Defined Links Guard Tour Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControl Queue Install PTZ DriverDevice Settings AdvancedAxis Q1931-E PT Mount Thermal Network Camera Motion Detection Set Up Motion Detection WindowsDetectors Shock DetectionDetection Default valuesParameter Object Size History Sensitivity High level 100% Low level 0%Application Licenses Install ApplicationGo to Setup Applications ApplicationsInstall Axis Application Configure Axis Cross Line DetectionAxis Cross Line Detection Axis Video Motion Detection Configure Axis Video Motion DetectionAxis Q1931-E PT Mount Thermal Network Camera Go to Events Action Rules and click Add Setting Up an Action RuleEvents TriggersActions Go to Events Recipients and click Add Setting Up an Email RecipientAdd Recipients PTZ ControlGo to Events Schedules and click Add SchedulesRecurrences To create a new scheduleGo to Recordings List RecordingsRecording List Continuous RecordingLanguages Users To log in again and be configured to use this functionalitySystem Options SecurityGo to System Options Security Ieee Go to Setup System Options Security CertificatesIeee CertificatesDate & Time Basic TCP/IP SettingsClick Install certificate and upload the certificate IPv4 Address ConfigurationLinux/Unix syntax IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Select Use the host name to set the host name manually Link-Local IPv4 AddressNAT traversal port mapping for IPv4 Smtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264To add a network share Network ShareMount and Unmount SD Card Format SD CardSee the online help MaintenancePorts & Devices COM PortLogs & Reports SupportSupport Overview System OverviewReset to Factory Default Settings Plain ConfigFile Upload Check the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserStorage and disk management problems Problems with streaming H.264Video and image problems, general Video Camera SettingsVideo cannot be recorded Technical Specifications Installation Function/group Specifications VideoResolutions Image settingsWeight Function/group Specifications General CasingPower ConnectorsRS485/422 Connector ConnectorsPerformance Considerations M1.10