Axis Communications Q1931E PT Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS Q1931–E PT Mount Thermal Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis Q1931-E PT Mount Thermal Network Camera Legal Considerations About this documentLiability Intellectual Property RightsLearn More SupportAxis Q1931-E PT Mount Thermal Network Camera Table of ContentsConnectors Performance Considerations Network Connector Connectors and ButtonsFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet PoEPower Connector LED IndicatorsRS485/RS422 Connector SD Card SlotAccess from a Browser Access the ProductAccess from the Internet Set the Root PasswordLive View Go to Setup EventsControls on the Live View Click Use HttpsPTZ Controls Axis Media Control viewer toolbarMedia Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q1931-E PT Mount Thermal Network Camera Basic Setup Set Up the ProductVideo Stream VideoPixel Counter Image264 Stream ProfilesExposure Settings Camera SettingsOverlay Image AppearanceUse Overlay Text in an Action Rule Overlay ImageGo to Video Overlay Image Privacy Mask Under Overlay Settings, select Include textGo to Events Action Rules Default Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom Guard TourDevice Settings Install PTZ DriverAdvanced Control QueueAxis Q1931-E PT Mount Thermal Network Camera Detectors Set Up Motion Detection WindowsShock Detection Motion DetectionParameter Object Size History Sensitivity High level 100% Default valuesLow level 0% DetectionGo to Setup Applications Install ApplicationApplications Application LicensesConfigure Axis Cross Line Detection Install Axis ApplicationAxis Cross Line Detection Axis Video Motion Detection Configure Axis Video Motion DetectionAxis Q1931-E PT Mount Thermal Network Camera Events Setting Up an Action RuleTriggers Go to Events Action Rules and click AddActions Add Recipients Setting Up an Email RecipientPTZ Control Go to Events Recipients and click AddRecurrences SchedulesTo create a new schedule Go to Events Schedules and click AddRecording List RecordingsContinuous Recording Go to Recordings ListLanguages System Options To log in again and be configured to use this functionalitySecurity UsersIeee Go to Setup System Options Security CertificatesCertificates Go to System Options Security IeeeClick Install certificate and upload the certificate Basic TCP/IP SettingsIPv4 Address Configuration Date & TimeAssign IP Address Using ARP/Ping IPv6 Address ConfigurationARP/Ping Linux/Unix syntaxAdvanced TCP/IP Settings Link-Local IPv4 Address Select Use the host name to set the host name manuallyNAT traversal port mapping for IPv4 Smtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourMount and Unmount SD Card Network ShareFormat SD Card To add a network sharePorts & Devices MaintenanceCOM Port See the online helpSupport Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Upgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Video Camera Settings Storage and disk management problemsVideo cannot be recorded Technical Specifications Resolutions Function/group Specifications VideoImage settings InstallationPower Function/group Specifications General CasingConnectors WeightRS485/422 Connector ConnectorsPerformance Considerations M1.10
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