Axis Communications Q1931E PT Problems with streaming H.264, Key frames, Video Camera Settings

Page 51

AXIS Q1931–E PT Mount Thermal Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 11 .
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Lower frame rate than	See Performance Considerations on page 57.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 53.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in thermal radiation	Motion detection is based on changes in thermal radiation in the image. This means that if there
	are sudden changes in the ambient temperature, motion detection may trigger mistakenly. Lower
	the sensitivity setting to avoid problems with thermal radiation.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under

System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to re-mount the storage device.

For information on how to set up a storage disruption alarm, see Events on page 31.

51

Image 51

Contents Axis Q1931-E PT Mount Thermal Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis Q1931-E PT Mount Thermal Network Camera Table of ContentsConnectors Performance Considerations RJ45 Ethernet connector with Power over Ethernet PoE Connectors and ButtonsNetwork Connector For technical specifications, seeSD Card Slot LED IndicatorsPower Connector RS485/RS422 ConnectorSet the Root Password Access the ProductAccess from a Browser Access from the InternetClick Use Https Go to Setup EventsLive View Controls on the Live ViewPTZ Controls Axis Media Control viewer toolbarHow to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q1931-E PT Mount Thermal Network Camera Basic Setup Set Up the ProductImage VideoVideo Stream Pixel Counter264 Stream ProfilesImage Appearance Camera SettingsExposure Settings OverlayOverlay Image Use Overlay Text in an Action RuleGo to Video Overlay Image Under Overlay Settings, select Include text Privacy MaskGo to Events Action Rules Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsUser Defined Links Guard Tour Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControl Queue Install PTZ DriverDevice Settings AdvancedAxis Q1931-E PT Mount Thermal Network Camera Motion Detection Set Up Motion Detection WindowsDetectors Shock DetectionDetection Default valuesParameter Object Size History Sensitivity High level 100% Low level 0%Application Licenses Install ApplicationGo to Setup Applications ApplicationsInstall Axis Application Configure Axis Cross Line DetectionAxis Cross Line Detection Axis Video Motion Detection Configure Axis Video Motion DetectionAxis Q1931-E PT Mount Thermal Network Camera Go to Events Action Rules and click Add Setting Up an Action RuleEvents TriggersActions Go to Events Recipients and click Add Setting Up an Email RecipientAdd Recipients PTZ ControlGo to Events Schedules and click Add SchedulesRecurrences To create a new scheduleGo to Recordings List RecordingsRecording List Continuous RecordingLanguages Users To log in again and be configured to use this functionalitySystem Options SecurityGo to System Options Security Ieee Go to Setup System Options Security CertificatesIeee CertificatesDate & Time Basic TCP/IP SettingsClick Install certificate and upload the certificate IPv4 Address ConfigurationLinux/Unix syntax IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Select Use the host name to set the host name manually Link-Local IPv4 AddressNAT traversal port mapping for IPv4 Smtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264To add a network share Network ShareMount and Unmount SD Card Format SD CardSee the online help MaintenancePorts & Devices COM PortLogs & Reports SupportSupport Overview System OverviewReset to Factory Default Settings Plain ConfigFile Upload Check the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserStorage and disk management problems Problems with streaming H.264Video and image problems, general Video Camera SettingsVideo cannot be recorded Technical Specifications Installation Function/group Specifications VideoResolutions Image settingsWeight Function/group Specifications General CasingPower ConnectorsRS485/422 Connector ConnectorsPerformance Considerations M1.10