Axis Communications Q1931E PT user manual Video cannot be recorded

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AXIS Q1931–E PT Mount Thermal Network Camera

Troubleshooting

Video cannot be recorded

SD card cannot be mounted

Check that the SD card is not write protected (that is, read only).

Reformat the SD card and then click Mount.

NOTICE

Formatting the card will remove all content, including all recordings, from the SD card.

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Contents Axis Q1931-E PT Mount Thermal Network Camera About this document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1931-E PT Mount Thermal Network CameraConnectors Performance Considerations Connectors and Buttons Network ConnectorFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet PoELED Indicators Power ConnectorRS485/RS422 Connector SD Card SlotAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordGo to Setup Events Live ViewControls on the Live View Click Use HttpsAxis Media Control viewer toolbar PTZ ControlsMedia Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis Q1931-E PT Mount Thermal Network Camera Set Up the Product Basic SetupVideo Video StreamPixel Counter ImageStream Profiles 264Camera Settings Exposure SettingsOverlay Image AppearanceUse Overlay Text in an Action Rule Overlay ImageGo to Video Overlay Image Privacy Mask Under Overlay Settings, select Include textGo to Events Action Rules Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionUser Defined Links Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom Guard TourInstall PTZ Driver Device SettingsAdvanced Control QueueAxis Q1931-E PT Mount Thermal Network Camera Set Up Motion Detection Windows DetectorsShock Detection Motion DetectionDefault values Parameter Object Size History Sensitivity High level 100%Low level 0% DetectionInstall Application Go to Setup ApplicationsApplications Application LicensesConfigure Axis Cross Line Detection Install Axis ApplicationAxis Cross Line Detection Configure Axis Video Motion Detection Axis Video Motion DetectionAxis Q1931-E PT Mount Thermal Network Camera Setting Up an Action Rule EventsTriggers Go to Events Action Rules and click AddActions Setting Up an Email Recipient Add RecipientsPTZ Control Go to Events Recipients and click AddSchedules RecurrencesTo create a new schedule Go to Events Schedules and click AddRecordings Recording ListContinuous Recording Go to Recordings ListLanguages To log in again and be configured to use this functionality System OptionsSecurity UsersGo to Setup System Options Security Certificates IeeeCertificates Go to System Options Security IeeeBasic TCP/IP Settings Click Install certificate and upload the certificateIPv4 Address Configuration Date & TimeIPv6 Address Configuration Assign IP Address Using ARP/PingARP/Ping Linux/Unix syntaxAdvanced TCP/IP Settings Link-Local IPv4 Address Select Use the host name to set the host name manuallyNAT traversal port mapping for IPv4 QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourNetwork Share Mount and Unmount SD CardFormat SD Card To add a network shareMaintenance Ports & DevicesCOM Port See the online helpSupport Support OverviewSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Troubleshooting Upgrade the Firmware Emergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, generalVideo Camera Settings Storage and disk management problemsVideo cannot be recorded Technical Specifications Function/group Specifications Video ResolutionsImage settings InstallationFunction/group Specifications General Casing PowerConnectors WeightConnectors RS485/422 ConnectorPerformance Considerations M1.10