Axis Communications P3354 System Options Support, Support Overview, System Overview, Scripting

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AXIS P3354 Network Camera

System Options

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 47.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 46.

For more information, see www.axis.com/developer

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Contents
Axis P3354 Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis P3354 Network Camera Table of ContentsNetwork Connector Connectors and ButtonsFor technical specifications, see Hardware OverviewLED Indicators SD Card SlotColor Indication Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariSet the Root Password Accessing the Product Access from the InternetSet Power Line Frequency Click Create self-signed certificateLive View Controls on the Live ViewAxis Media Control viewer toolbar PTZ Controls Media Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P3354 Network Camera Setting Up the Product Setting Up the ProductBasic Setup Click Save to apply the new settings Setting Up the Product VideoVideo Stream ImageCamera Settings Stream Profiles264 Image Appearance Exposure SettingsWhite Balance Wide Dynamic RangeView Area Iris adjustmentDay/Night Go to Video View AreaOverlay Select an Aspect ratio and a Video stream resolutionOverlay Image Go to Video Video Stream and select the Image tabPrivacy Mask When satisfied, click Enable iris to enable the irisFocus & Zoom Go to Video Video Stream and select the Image tabAxis P3354 Network Camera Live View Config Live View ConfigDefault Viewer for Browsers Viewer SettingsUser Defined Links PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourPTZ Pan Tilt Zoom Advanced Operator Same as administrator but with lower priorityControl Queue ControlsDetectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAxis P3354 Network Camera Applications Install ApplicationApplications Application LicensesAxis P3354 Network Camera Events EventsSystem Setting Up an Action RuleTime PTZ ControlSchedules RecipientsRecipient Use with action Go to Events Recipients and click AddTo create a new schedule RecurrencesGo to Events Schedules and click Add Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingSystem Options System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Go to Setup System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkIPv6 Address Configuration IPv4 Address ConfigurationAxis Internet Dynamic DNS Service ARP/PingDNS Configuration Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationFTP NAT traversal port mapping for IPv4UPnPTM can be disabled under System Options Network UPnPTM QoS Quality of ServiceUPnPTM RTP/H.264Bonjour StorageSD Card Network ShareMaintenance To add a network shareGo to System Options Storage Click Network Share Support Overview System Options SupportSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlyVideo Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsAlarm actions Function/group Specifications Network SecurityInstallation Maintenance General CasingPerformance Considerations ConnectorsM3.4
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