Axis Communications P3354 Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P3354 Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis P3354 Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P3354 Network Camera Table of ContentsHardware Overview Connectors and ButtonsNetwork Connector For technical specifications, seeColor Indication LED IndicatorsSD Card Slot Start a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserClick Create self-signed certificate Accessing the Product Access from the InternetSet the Root Password Set Power Line FrequencyAxis Media Control viewer toolbar Live ViewControls on the Live View PTZ Controls Axis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P3354 Network Camera Basic Setup Setting Up the ProductSetting Up the Product Image Setting Up the Product VideoClick Save to apply the new settings Video Stream264 Camera SettingsStream Profiles Wide Dynamic Range Exposure SettingsImage Appearance White BalanceGo to Video View Area Iris adjustmentView Area Day/NightGo to Video Video Stream and select the Image tab Select an Aspect ratio and a Video stream resolutionOverlay Overlay ImageGo to Video Video Stream and select the Image tab When satisfied, click Enable iris to enable the irisPrivacy Mask Focus & ZoomAxis P3354 Network Camera Viewer Settings Live View ConfigLive View Config Default Viewer for BrowsersUser Defined Links Guard Tour Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomControls Operator Same as administrator but with lower priorityPTZ Pan Tilt Zoom Advanced Control QueueMotion Detection DetectorsDetectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsAxis P3354 Network Camera Application Licenses Install ApplicationApplications ApplicationsAxis P3354 Network Camera Events EventsPTZ Control Setting Up an Action RuleSystem TimeGo to Events Recipients and click Add RecipientsSchedules Recipient Use with actionGo to Events Recurrences and click Add RecurrencesTo create a new schedule Go to Events Schedules and click AddContinuous Recording RecordingsRecordings Recording ListUsers System OptionsSystem Options SecurityGo to System Options Security Ieee IeeeCertificates Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Axis Internet Dynamic DNS ServiceHost Name Configuration Advanced TCP/IP SettingsDNS Configuration NTP ConfigurationFTP NAT traversal port mapping for IPv4RTP/H.264 QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM UPnPTMNetwork Share StorageBonjour SD CardGo to System Options Storage Click Network Share MaintenanceTo add a network share Logs & Reports System Options SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Basic Product is accessible locally but not externallyProblems with streaming H.264 Storage and disk management problems Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Video Camera SettingsTechnical Specifications Technical SpecificationsMaintenance General Casing Function/group Specifications Network SecurityAlarm actions InstallationPerformance Considerations ConnectorsM3.4

P3354 specifications

Axis Communications P3354 is a high-performance network camera designed to meet the demands of modern security and surveillance applications. Engineered with advanced imaging technologies, this camera offers exceptional video quality, reliability, and versatility for various environments.

One of the key features of the P3354 is its high-resolution video capabilities. With a 2 MP sensor, the camera delivers crisp images at resolutions up to 1080p. This ensures clear and detailed video footage, making it suitable for identifying faces or reading license plates in security-critical applications. The camera supports multiple streaming formats, allowing users to select the appropriate compression and resolution for their specific needs.

The P3354 is built with Axis’ proprietary Wide Dynamic Range (WDR) technology, which enhances image quality in challenging lighting conditions. This is particularly useful in outdoor settings where there can be a significant contrast between light and dark areas. The camera can capture details in both bright highlights and dark shadows, ensuring comprehensive coverage of a scene.

Additionally, the P3354 features Lightfinder technology, which is designed to optimize performance in low-light environments. This innovative technology utilizes a sensitivity-enhancing mechanism that allows the camera to produce color images even in very low light, making it an ideal solution for nighttime security.

The camera's robust design is built to withstand environmental challenges. It comes with an IP66 rating, ensuring that it is dust-tight and can withstand heavy rain, making it suitable for both indoor and outdoor use. The P3354 is also equipped with a tamper-resistant casing to deter vandalism and unauthorized access.

Axis’ application platform enables users to integrate the P3354 with various video management systems and smart analytics features. The camera supports features such as motion detection, audio detection, and tampering alarm, ensuring proactive security monitoring.

Installation and configuration are user-friendly, thanks to the camera's Power over Ethernet (PoE) capability, which simplifies wiring requirements. The P3354 can be easily mounted on walls or ceilings, providing flexible placement options to meet surveillance needs.

In summary, the Axis Communications P3354 is a versatile network camera that combines high-resolution imaging, advanced technologies like WDR and Lightfinder, along with a durable design suited for various environmental conditions. With these features, the P3354 stands as a reliable choice for comprehensive surveillance and security applications.