Axis Communications P3354 user manual Symptoms, Possible Causes and Remedial Actions

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AXIS P3354 Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see .

The product is located on a

If the IP address intended for the product and the IP address of the computer used to access the

different subnet

product are located on different subnets, you will not be able to set the IP address. Contact your

 

network administrator to obtain an IP address.

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 46.

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Contents Axis P3354 Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3354 Network CameraConnectors and Buttons Network ConnectorFor technical specifications, see Hardware OverviewLED Indicators SD Card SlotColor Indication Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariAccessing the Product Access from the Internet Set the Root PasswordSet Power Line Frequency Click Create self-signed certificateLive View Controls on the Live ViewAxis Media Control viewer toolbar PTZ Controls How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis P3354 Network Camera Setting Up the Product Setting Up the ProductBasic Setup Setting Up the Product Video Click Save to apply the new settingsVideo Stream ImageCamera Settings Stream Profiles264 Exposure Settings Image AppearanceWhite Balance Wide Dynamic RangeIris adjustment View AreaDay/Night Go to Video View AreaSelect an Aspect ratio and a Video stream resolution OverlayOverlay Image Go to Video Video Stream and select the Image tabWhen satisfied, click Enable iris to enable the iris Privacy MaskFocus & Zoom Go to Video Video Stream and select the Image tabAxis P3354 Network Camera Live View Config Live View ConfigDefault Viewer for Browsers Viewer SettingsUser Defined Links Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Guard TourOperator Same as administrator but with lower priority PTZ Pan Tilt Zoom AdvancedControl Queue ControlsDetectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersAxis P3354 Network Camera Install Application ApplicationsApplications Application LicensesAxis P3354 Network Camera Events EventsSetting Up an Action Rule SystemTime PTZ ControlRecipients SchedulesRecipient Use with action Go to Events Recipients and click AddRecurrences To create a new scheduleGo to Events Schedules and click Add Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingSystem Options System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAxis Internet Dynamic DNS Service ARP/PingAdvanced TCP/IP Settings DNS ConfigurationNTP Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPQoS Quality of Service UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Storage BonjourSD Card Network ShareMaintenance To add a network shareGo to System Options Storage Click Network Share System Options Support Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalVideo Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsFunction/group Specifications Network Security Alarm actionsInstallation Maintenance General CasingConnectors Performance ConsiderationsM3.4

P3354 specifications

Axis Communications P3354 is a high-performance network camera designed to meet the demands of modern security and surveillance applications. Engineered with advanced imaging technologies, this camera offers exceptional video quality, reliability, and versatility for various environments.

One of the key features of the P3354 is its high-resolution video capabilities. With a 2 MP sensor, the camera delivers crisp images at resolutions up to 1080p. This ensures clear and detailed video footage, making it suitable for identifying faces or reading license plates in security-critical applications. The camera supports multiple streaming formats, allowing users to select the appropriate compression and resolution for their specific needs.

The P3354 is built with Axis’ proprietary Wide Dynamic Range (WDR) technology, which enhances image quality in challenging lighting conditions. This is particularly useful in outdoor settings where there can be a significant contrast between light and dark areas. The camera can capture details in both bright highlights and dark shadows, ensuring comprehensive coverage of a scene.

Additionally, the P3354 features Lightfinder technology, which is designed to optimize performance in low-light environments. This innovative technology utilizes a sensitivity-enhancing mechanism that allows the camera to produce color images even in very low light, making it an ideal solution for nighttime security.

The camera's robust design is built to withstand environmental challenges. It comes with an IP66 rating, ensuring that it is dust-tight and can withstand heavy rain, making it suitable for both indoor and outdoor use. The P3354 is also equipped with a tamper-resistant casing to deter vandalism and unauthorized access.

Axis’ application platform enables users to integrate the P3354 with various video management systems and smart analytics features. The camera supports features such as motion detection, audio detection, and tampering alarm, ensuring proactive security monitoring.

Installation and configuration are user-friendly, thanks to the camera's Power over Ethernet (PoE) capability, which simplifies wiring requirements. The P3354 can be easily mounted on walls or ceilings, providing flexible placement options to meet surveillance needs.

In summary, the Axis Communications P3354 is a versatile network camera that combines high-resolution imaging, advanced technologies like WDR and Lightfinder, along with a durable design suited for various environmental conditions. With these features, the P3354 stands as a reliable choice for comprehensive surveillance and security applications.
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