Axis Communications P3354 user manual Product is accessible locally but not externally, Basic

Page 49

AXIS P3354 Network Camera

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 38.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 41. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC), on page 11.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis P3354 Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis P3354 Network Camera Table of ContentsNetwork Connector Connectors and ButtonsFor technical specifications, see Hardware OverviewSD Card Slot LED IndicatorsColor Indication Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariSet the Root Password Accessing the Product Access from the InternetSet Power Line Frequency Click Create self-signed certificateControls on the Live View Live ViewAxis Media Control viewer toolbar PTZ Controls Media Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P3354 Network Camera Setting Up the Product Setting Up the ProductBasic Setup Click Save to apply the new settings Setting Up the Product VideoVideo Stream ImageStream Profiles Camera Settings264 Image Appearance Exposure SettingsWhite Balance Wide Dynamic RangeView Area Iris adjustmentDay/Night Go to Video View AreaOverlay Select an Aspect ratio and a Video stream resolutionOverlay Image Go to Video Video Stream and select the Image tabPrivacy Mask When satisfied, click Enable iris to enable the irisFocus & Zoom Go to Video Video Stream and select the Image tabAxis P3354 Network Camera Live View Config Live View ConfigDefault Viewer for Browsers Viewer SettingsUser Defined Links PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourPTZ Pan Tilt Zoom Advanced Operator Same as administrator but with lower priorityControl Queue ControlsDetectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAxis P3354 Network Camera Applications Install ApplicationApplications Application LicensesAxis P3354 Network Camera Events EventsSystem Setting Up an Action RuleTime PTZ ControlSchedules RecipientsRecipient Use with action Go to Events Recipients and click AddTo create a new schedule RecurrencesGo to Events Schedules and click Add Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingSystem Options System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee Go to Setup System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkIPv6 Address Configuration IPv4 Address ConfigurationAxis Internet Dynamic DNS Service ARP/PingDNS Configuration Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationFTP NAT traversal port mapping for IPv4UPnPTM can be disabled under System Options Network UPnPTM QoS Quality of ServiceUPnPTM RTP/H.264Bonjour StorageSD Card Network ShareTo add a network share MaintenanceGo to System Options Storage Click Network Share Support Overview System Options SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlyVideo Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsAlarm actions Function/group Specifications Network SecurityInstallation Maintenance General CasingPerformance Considerations ConnectorsM3.4

P3354 specifications

Axis Communications P3354 is a high-performance network camera designed to meet the demands of modern security and surveillance applications. Engineered with advanced imaging technologies, this camera offers exceptional video quality, reliability, and versatility for various environments.

One of the key features of the P3354 is its high-resolution video capabilities. With a 2 MP sensor, the camera delivers crisp images at resolutions up to 1080p. This ensures clear and detailed video footage, making it suitable for identifying faces or reading license plates in security-critical applications. The camera supports multiple streaming formats, allowing users to select the appropriate compression and resolution for their specific needs.

The P3354 is built with Axis’ proprietary Wide Dynamic Range (WDR) technology, which enhances image quality in challenging lighting conditions. This is particularly useful in outdoor settings where there can be a significant contrast between light and dark areas. The camera can capture details in both bright highlights and dark shadows, ensuring comprehensive coverage of a scene.

Additionally, the P3354 features Lightfinder technology, which is designed to optimize performance in low-light environments. This innovative technology utilizes a sensitivity-enhancing mechanism that allows the camera to produce color images even in very low light, making it an ideal solution for nighttime security.

The camera's robust design is built to withstand environmental challenges. It comes with an IP66 rating, ensuring that it is dust-tight and can withstand heavy rain, making it suitable for both indoor and outdoor use. The P3354 is also equipped with a tamper-resistant casing to deter vandalism and unauthorized access.

Axis’ application platform enables users to integrate the P3354 with various video management systems and smart analytics features. The camera supports features such as motion detection, audio detection, and tampering alarm, ensuring proactive security monitoring.

Installation and configuration are user-friendly, thanks to the camera's Power over Ethernet (PoE) capability, which simplifies wiring requirements. The P3354 can be easily mounted on walls or ceilings, providing flexible placement options to meet surveillance needs.

In summary, the Axis Communications P3354 is a versatile network camera that combines high-resolution imaging, advanced technologies like WDR and Lightfinder, along with a durable design suited for various environmental conditions. With these features, the P3354 stands as a reliable choice for comprehensive surveillance and security applications.
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