Axis Communications AXIS Q1614 Support Overview, System Overview, Logs & Reports, Scripting

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AXIS Q1614 Network Camera

System Options

•the focus position

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 59.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrade the Firmware on page 60.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 60.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

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Contents Axis Q1614 Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1614 Network CameraStorage Ports Maintenance Support Advanced Technical SpecificationsConnectors For technical specifications, see Connectors and ButtonsHardware Overview Power Connector Network ConnectorConnector Audio ConnectorFunction Button LED IndicatorsStatus LED Behavior for Focus Assistant Color IndicationBuzzer Buzzer Signal for Focus AssistantReplace the Lens LensAxis Q1614 Network Camera Access from the Internet Access the ProductAccess from a Browser Set the Root PasswordSet Power Line Frequency PTZ ModeConfigure Capture Mode Live ViewManual Trigger Go to Setup EventsControls on the Live View To show the manual trigger buttons in the Live ViewPTZ Controls Axis Media Control viewer toolbarAMC Audio Controls Axis Q1614 Network Camera Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingBasic Setup Set Up the ProductFocus Adjustment Pixel Counter Video and AudioVideo Stream ImageStream Profiles Click Save to apply the new settings264 Capture Mode Camera SettingsGo to Setup Video & Audio Camera Settings Image Appearance Lightfinder ModeExposure Settings White BalanceSet Shutter to Iris configurationIris adjustment Day/NightOverlay To configure the view areaView Area Go to Video & Audio Video Stream and select the Image tabUse Overlay Text in an Action Rule Overlay ImageGo to Video & Audio Overlay Image Go to Events Action Rules Privacy MaskFocus BasicAudio Modes Audio SettingsAudio Input Audio Clips Audio OutputViewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links For more information about I/O ports, see I/O Ports onPTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions Guard TourAdvanced Install PTZ DriverDevice Settings Control QueueOperator Same as administrator but with lower priority Motion Detection DetectorsCamera Tampering Shock DetectionGo to Detectors Motion Detection Set Up Motion Detection WindowsMotion Detection Parameters Parameter Object Size History Sensitivity DescriptionAudio Detection Applications Install ApplicationGo to Setup Applications Application LicensesAxis Q1614 Network Camera Triggers Set Up Action RulesEvents Go to Events Action Rules and click AddStorage Input SignalHardware SystemActions Set Up Email RecipientsAdd Recipients PTZ ControlTo create a new schedule Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddPlay Recording RecordingsFind Recordings Go to Recordings ListTo play a recording, follow these steps Export Video ClipContinuous Recording Go to Recordings ContinuousLanguages Users System OptionsSecurity IP Address FilterCertificates IeeeGo to System Options Security Ieee Click Install certificate and upload the certificate To install a self-signed certificateGo to Setup System Options Security Certificates Date & TimeBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 SD Card StorageBonjour Mount and Unmount SD CardTo add a network share Under General Settings, select Autoformat toNetwork Share Go to System Options Storage Click Network ShareMaintenance PortsSystem Overview SupportSupport Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Setup Video & Audio Camera SettingsNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Specifications Audio input Function/group Specifications AudioSpecification Network Security Audio outputConnectors Function/group Specifications Video bufferPower WeightConnector ConnectorsFunction/group Specifications Warranty Function Pin SpecificationsOutput RS485/422 ConnectorPerformance Considerations Function PinAxis Q1614 Network Camera M4.4
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