Axis Communications AXIS Q1614 user manual Problems with streaming H.264, Key frames

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AXIS Q1614 Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 16.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 68.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate
	will lower the maximum resolution. SeeCapture Mode on page 22.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 64.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis Q1614 Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1614 Network CameraConnectors Technical SpecificationsStorage Ports Maintenance Support Advanced Hardware Overview Connectors and ButtonsFor technical specifications, see Power Connector Network ConnectorConnector Audio ConnectorFunction Button LED IndicatorsStatus LED Behavior for Focus Assistant Color IndicationBuzzer Buzzer Signal for Focus AssistantReplace the Lens LensAxis Q1614 Network Camera Access from the Internet Access the ProductAccess from a Browser Set the Root PasswordSet Power Line Frequency PTZ ModeConfigure Capture Mode Live ViewManual Trigger Go to Setup EventsControls on the Live View To show the manual trigger buttons in the Live ViewAMC Audio Controls Axis Media Control viewer toolbarPTZ Controls Axis Q1614 Network Camera Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingFocus Adjustment Set Up the ProductBasic Setup Pixel Counter Video and AudioVideo Stream Image264 Click Save to apply the new settingsStream Profiles Go to Setup Video & Audio Camera Settings Camera SettingsCapture Mode Image Appearance Lightfinder ModeExposure Settings White BalanceSet Shutter to Iris configurationIris adjustment Day/NightOverlay To configure the view areaView Area Go to Video & Audio Video Stream and select the Image tabGo to Video & Audio Overlay Image Overlay ImageUse Overlay Text in an Action Rule Go to Events Action Rules Privacy MaskFocus BasicAudio Input Audio SettingsAudio Modes Audio Clips Audio OutputViewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links For more information about I/O ports, see I/O Ports onPTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions Guard TourAdvanced Install PTZ DriverDevice Settings Control QueueOperator Same as administrator but with lower priority Motion Detection DetectorsCamera Tampering Shock DetectionGo to Detectors Motion Detection Set Up Motion Detection WindowsMotion Detection Parameters Parameter Object Size History Sensitivity DescriptionAudio Detection Applications Install ApplicationGo to Setup Applications Application LicensesAxis Q1614 Network Camera Triggers Set Up Action RulesEvents Go to Events Action Rules and click AddStorage Input SignalHardware SystemActions Set Up Email RecipientsAdd Recipients PTZ ControlTo create a new schedule Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddPlay Recording RecordingsFind Recordings Go to Recordings ListTo play a recording, follow these steps Export Video ClipContinuous Recording Go to Recordings ContinuousLanguages Users System OptionsSecurity IP Address FilterGo to System Options Security Ieee IeeeCertificates Click Install certificate and upload the certificate To install a self-signed certificateGo to Setup System Options Security Certificates Date & TimeBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM SD Card StorageBonjour Mount and Unmount SD CardTo add a network share Under General Settings, select Autoformat toNetwork Share Go to System Options Storage Click Network ShareMaintenance PortsSystem Overview SupportSupport Overview Logs & ReportsFile Upload Reset to Factory Default SettingsPlain Config Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Setup Video & Audio Camera SettingsNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Specifications Audio input Function/group Specifications AudioSpecification Network Security Audio outputConnectors Function/group Specifications Video bufferPower WeightConnector ConnectorsFunction/group Specifications Warranty Function Pin SpecificationsOutput RS485/422 ConnectorPerformance Considerations Function PinAxis Q1614 Network Camera M4.4