Axis Communications AXIS Q1614 No audio, Settings, Poor audio quality, Options Date & Time

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AXIS Q1614 Network Camera

Troubleshooting

No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.
	For information on how to set up a storage disruption alarm, see Events on page 40.
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

NOTICE

Formatting the card will remove all content, including all recordings, from the SD card.

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Contents Axis Q1614 Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q1614 Network Camera Table of ContentsTechnical Specifications Storage Ports Maintenance Support AdvancedConnectors Connectors and Buttons For technical specifications, seeHardware Overview Audio Connector Network ConnectorConnector Power ConnectorColor Indication LED IndicatorsStatus LED Behavior for Focus Assistant Function ButtonLens Buzzer Signal for Focus AssistantReplace the Lens BuzzerAxis Q1614 Network Camera Set the Root Password Access the ProductAccess from a Browser Access from the InternetLive View PTZ ModeConfigure Capture Mode Set Power Line FrequencyTo show the manual trigger buttons in the Live View Go to Setup EventsControls on the Live View Manual TriggerAxis Media Control viewer toolbar PTZ ControlsAMC Audio Controls Axis Q1614 Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsSet Up the Product Basic SetupFocus Adjustment Image Video and AudioVideo Stream Pixel CounterClick Save to apply the new settings Stream Profiles264 Camera Settings Capture ModeGo to Setup Video & Audio Camera Settings White Balance Lightfinder ModeExposure Settings Image AppearanceDay/Night Iris configurationIris adjustment Set Shutter toGo to Video & Audio Video Stream and select the Image tab To configure the view areaView Area OverlayOverlay Image Use Overlay Text in an Action RuleGo to Video & Audio Overlay Image Basic Privacy MaskFocus Go to Events Action RulesAudio Settings Audio ModesAudio Input Audio Output Audio ClipsBrowser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsFor more information about I/O ports, see I/O Ports on Go to Setup Live View ConfigUser Defined Links Output ButtonsGuard Tour Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControl Queue Install PTZ DriverDevice Settings AdvancedOperator Same as administrator but with lower priority Shock Detection DetectorsCamera Tampering Motion DetectionParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionAudio Detection Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis Q1614 Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents TriggersSystem Input SignalHardware StoragePTZ Control Set Up Email RecipientsAdd Recipients ActionsGo to Events Schedules and click Add Set Up RecurrencesCreate Schedules To create a new scheduleGo to Recordings List RecordingsFind Recordings Play RecordingGo to Recordings Continuous Export Video ClipContinuous Recording To play a recording, follow these stepsLanguages IP Address Filter System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificateNetwork Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 Mount and Unmount SD Card StorageBonjour SD CardGo to System Options Storage Click Network Share Under General Settings, select Autoformat toNetwork Share To add a network sharePorts MaintenanceLogs & Reports SupportSupport Overview System OverviewReset to Factory Default Settings Plain ConfigFile Upload Check the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserSetup Video & Audio Camera Settings Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalPoor audio quality SettingsStorage and disk management problems No audioTechnical Specifications Audio output Function/group Specifications AudioSpecification Network Security Audio inputWeight Function/group Specifications Video bufferPower ConnectorsFunction Pin Specifications ConnectorsFunction/group Specifications Warranty ConnectorFunction Pin RS485/422 ConnectorPerformance Considerations OutputAxis Q1614 Network Camera M4.4