Axis Communications AXIS Q1614 Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS Q1614 Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis Q1614 Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1614 Network CameraTechnical Specifications Storage Ports Maintenance Support AdvancedConnectors Connectors and Buttons For technical specifications, seeHardware Overview Network Connector ConnectorPower Connector Audio ConnectorLED Indicators Status LED Behavior for Focus AssistantFunction Button Color IndicationBuzzer Signal for Focus Assistant Replace the LensBuzzer LensAxis Q1614 Network Camera Access the Product Access from a BrowserAccess from the Internet Set the Root PasswordPTZ Mode Configure Capture ModeSet Power Line Frequency Live ViewGo to Setup Events Controls on the Live ViewManual Trigger To show the manual trigger buttons in the Live ViewAxis Media Control viewer toolbar PTZ ControlsAMC Audio Controls Axis Q1614 Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupFocus Adjustment Video and Audio Video StreamPixel Counter ImageClick Save to apply the new settings Stream Profiles264 Camera Settings Capture ModeGo to Setup Video & Audio Camera Settings Lightfinder Mode Exposure SettingsImage Appearance White BalanceIris configuration Iris adjustmentSet Shutter to Day/NightTo configure the view area View AreaOverlay Go to Video & Audio Video Stream and select the Image tabOverlay Image Use Overlay Text in an Action RuleGo to Video & Audio Overlay Image Privacy Mask FocusGo to Events Action Rules BasicAudio Settings Audio ModesAudio Input Audio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports onPreset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom Guard TourInstall PTZ Driver Device SettingsAdvanced Control QueueOperator Same as administrator but with lower priority Detectors Camera TamperingMotion Detection Shock DetectionSet Up Motion Detection Windows Motion Detection ParametersGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionAudio Detection Install Application Go to Setup ApplicationsApplications Application LicensesAxis Q1614 Network Camera Set Up Action Rules EventsTriggers Go to Events Action Rules and click AddInput Signal HardwareStorage SystemSet Up Email Recipients Add RecipientsActions PTZ ControlSet Up Recurrences Create SchedulesTo create a new schedule Go to Events Schedules and click AddRecordings Find RecordingsPlay Recording Go to Recordings ListExport Video Clip Continuous RecordingTo play a recording, follow these steps Go to Recordings ContinuousLanguages System Options SecurityUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee To install a self-signed certificate Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 Storage BonjourSD Card Mount and Unmount SD CardUnder General Settings, select Autoformat to Network ShareTo add a network share Go to System Options Storage Click Network ShareMaintenance PortsSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Troubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsSettings Storage and disk management problemsNo audio Poor audio qualityTechnical Specifications Function/group Specifications Audio Specification Network SecurityAudio input Audio outputFunction/group Specifications Video buffer PowerConnectors WeightConnectors Function/group Specifications WarrantyConnector Function Pin SpecificationsRS485/422 Connector Performance ConsiderationsOutput Function PinAxis Q1614 Network Camera M4.4
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